Expected quality of medical services in patients' opinion

Expected quality of medical services in patients' opinion

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Medical services are unique type of industry in which measurement, evaluation and improvement of quality is not evident. This is due to the fact that the final results, even fully correct and consistent with the current medical knowledge of the treatment process, are not always predictable. In the m...

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Bibliographic Details
Main Authors: Patrycja Agnieszka Misztal-Okońska, Wojciech Krawczyk
Format: Article
Language:English
Published: Kazimierz Wielki University 2019-08-01
Series:Journal of Education, Health and Sport
Subjects:
quality
quality of health care
quality management of medical services
patient satisfaction
public health system
Online Access:https://apcz.umk.pl/JEHS/article/view/25233

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