Use of Unannounced Standardized Patient to Assess Quality of Care in Community Pharmacies / Medicine Shops: A Pilot, Cross-Sectional Study
Background: Community pharmacies are the most accessible healthcare providers l which plays a key role in primary healthcare services managing minor ailment and ensure the quality use of drugs. Our study aimed to assess the quality care from community pharmacies using unannounced standardized patie...
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| Format: | Article |
| Language: | English |
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Nepal Health Research Council
2022-11-01
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| Series: | Journal of Nepal Health Research Council |
| Online Access: | http://www.jnhrc.com.np/index.php/jnhrc/article/view/4294 |
| _version_ | 1811334332453748736 |
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| author | Sony Shakya Shrestha Pramesh Koju Shreena Shrestha Rojeena Koju Shrestha Suman Shahukhal Dipesh Shrestha Rajeev Shrestha Dong (Roman) Xu Yiyuan Cai Jifang Zhou |
| author_facet | Sony Shakya Shrestha Pramesh Koju Shreena Shrestha Rojeena Koju Shrestha Suman Shahukhal Dipesh Shrestha Rajeev Shrestha Dong (Roman) Xu Yiyuan Cai Jifang Zhou |
| author_sort | Sony Shakya Shrestha |
| collection | DOAJ |
| description |
Background: Community pharmacies are the most accessible healthcare providers l which plays a key role in primary healthcare services managing minor ailment and ensure the quality use of drugs. Our study aimed to assess the quality care from community pharmacies using unannounced standardized patient.
Methods: All community pharmacies from three municipalities of Kavrepalanchowk district were visited by unannounced standardized patients presenting with acute dysentery, seasonal influenza, acute gastritis, acute diarrhea and pulmonary tuberculosis. Responses were audio-recorded and checked using standard checklist. Descriptive analysis was performed and data were presented as frequencies and percentages.
Results: A total of 40 visits were performed for each case of acute dysentery, seasonal influenza and acute gastritis and 41 visits for acute diarrhea and pulmonary tuberculosis. During visits, on average, 17.7% (±12.3) of recommended questions were asked by the community pharmacies. Among the drug dispensed, on average, 1.9 (± 0.6) drugs were dispensed. All the community pharmacies 40 (100.0%) provided correct drugs in acute gastritis followed by 34 (85.0%) in acute dysentery, 31 (77.5%) in acute diarrhea and 21 (52.5) in seasonal influenza, whereas no pharmacies provided correct drug in the case of pulmonary TB. None of the pharmacies counseled on potential adverse effects.
Conclusions: The study showed a high rate of drug dispensed without sufficient inquiry of the recommended symptoms for proper diagnosis and counseling regarding drug use was low. The study recommends a need for continuous training by concerned bodies to improve the quality of professional practice in the community pharmacies.
Keywords: Community Pharmacies; simulated visits; unannounced standardized patients
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| first_indexed | 2024-04-13T17:06:25Z |
| format | Article |
| id | doaj.art-b399311e31904dc8ac28feb53969f6d5 |
| institution | Directory Open Access Journal |
| issn | 1727-5482 1999-6217 |
| language | English |
| last_indexed | 2024-04-13T17:06:25Z |
| publishDate | 2022-11-01 |
| publisher | Nepal Health Research Council |
| record_format | Article |
| series | Journal of Nepal Health Research Council |
| spelling | doaj.art-b399311e31904dc8ac28feb53969f6d52022-12-22T02:38:27ZengNepal Health Research CouncilJournal of Nepal Health Research Council1727-54821999-62172022-11-01200210.33314/jnhrc.v20i02.4294Use of Unannounced Standardized Patient to Assess Quality of Care in Community Pharmacies / Medicine Shops: A Pilot, Cross-Sectional StudySony Shakya Shrestha0Pramesh Koju1Shreena Shrestha2Rojeena Koju Shrestha3Suman Shahukhal4Dipesh Shrestha5Rajeev Shrestha6Dong (Roman) Xu7Yiyuan Cai8Jifang Zhou9Department of Pharmacology, Kathmandu University School of Medical Sciences, Kathmandu University, Dhulikhel, NepalPharmacovigilance Unit, Dhulikhel Hospital, Dhulikhel, NepalPharmacovigilance Unit, Dhulikhel Hospital, Dhulikhel, NepalDepartment of Pharmacy, Kathmandu University, Dhulikhel, NepalDepartment of Pharmacy, Kathmandu University, Dhulikhel, NepalDepartment of Community Medicine, Kathmandu University School of Medical Sciences, Kathmandu University, Dhulikhel, NepalDepartment of Pharmacology, Kathmandu University School of Medical Sciences, Kathmandu University, Dhulikhel, NepalSMU Institute for Global Health (SIGHT) and Center for the Study of World Health Organization, School of Health Management and Dermatology Hospital, Southern Medical University (SMU), Guangzhou, ChinaGuizhou Medical University, School of Public Health, Department of Epidemiology and Health Statistics, ChinaSchool of International Pharmaceutical Business, China Pharmaceutical University, Nanjing, Jiangsu, China Background: Community pharmacies are the most accessible healthcare providers l which plays a key role in primary healthcare services managing minor ailment and ensure the quality use of drugs. Our study aimed to assess the quality care from community pharmacies using unannounced standardized patient. Methods: All community pharmacies from three municipalities of Kavrepalanchowk district were visited by unannounced standardized patients presenting with acute dysentery, seasonal influenza, acute gastritis, acute diarrhea and pulmonary tuberculosis. Responses were audio-recorded and checked using standard checklist. Descriptive analysis was performed and data were presented as frequencies and percentages. Results: A total of 40 visits were performed for each case of acute dysentery, seasonal influenza and acute gastritis and 41 visits for acute diarrhea and pulmonary tuberculosis. During visits, on average, 17.7% (±12.3) of recommended questions were asked by the community pharmacies. Among the drug dispensed, on average, 1.9 (± 0.6) drugs were dispensed. All the community pharmacies 40 (100.0%) provided correct drugs in acute gastritis followed by 34 (85.0%) in acute dysentery, 31 (77.5%) in acute diarrhea and 21 (52.5) in seasonal influenza, whereas no pharmacies provided correct drug in the case of pulmonary TB. None of the pharmacies counseled on potential adverse effects. Conclusions: The study showed a high rate of drug dispensed without sufficient inquiry of the recommended symptoms for proper diagnosis and counseling regarding drug use was low. The study recommends a need for continuous training by concerned bodies to improve the quality of professional practice in the community pharmacies. Keywords: Community Pharmacies; simulated visits; unannounced standardized patients http://www.jnhrc.com.np/index.php/jnhrc/article/view/4294 |
| spellingShingle | Sony Shakya Shrestha Pramesh Koju Shreena Shrestha Rojeena Koju Shrestha Suman Shahukhal Dipesh Shrestha Rajeev Shrestha Dong (Roman) Xu Yiyuan Cai Jifang Zhou Use of Unannounced Standardized Patient to Assess Quality of Care in Community Pharmacies / Medicine Shops: A Pilot, Cross-Sectional Study Journal of Nepal Health Research Council |
| title | Use of Unannounced Standardized Patient to Assess Quality of Care in Community Pharmacies / Medicine Shops: A Pilot, Cross-Sectional Study |
| title_full | Use of Unannounced Standardized Patient to Assess Quality of Care in Community Pharmacies / Medicine Shops: A Pilot, Cross-Sectional Study |
| title_fullStr | Use of Unannounced Standardized Patient to Assess Quality of Care in Community Pharmacies / Medicine Shops: A Pilot, Cross-Sectional Study |
| title_full_unstemmed | Use of Unannounced Standardized Patient to Assess Quality of Care in Community Pharmacies / Medicine Shops: A Pilot, Cross-Sectional Study |
| title_short | Use of Unannounced Standardized Patient to Assess Quality of Care in Community Pharmacies / Medicine Shops: A Pilot, Cross-Sectional Study |
| title_sort | use of unannounced standardized patient to assess quality of care in community pharmacies medicine shops a pilot cross sectional study |
| url | http://www.jnhrc.com.np/index.php/jnhrc/article/view/4294 |
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