An Assessment of the Quality of Services in Public Libraries Using the Gap Analysis Model, Based on the Users\' Perspective: A Case study of Public Libraries Located in Tabriz Province

An Assessment of the Quality of Services in Public Libraries Using the Gap Analysis Model, Based on the Users\' Perspective: A Case study of Public Libraries Located in Tabriz Province

Purpose: The purpose of this study is to assess the quality of services of Tabriz province's public libraries based on the users' perspective, using the Gap Analysis Model, LibQual.  Methodology: This is an analytical survey. 19 public libraries are involved in this study. At the time of d...

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Bibliographic Details
Format: Article
Language:fas
Published: Iran Public Libraries Foundation 2015-03-01
Series:تحقیقات اطلاع‌رسانی و کتابخانه‌های عمومی
Subjects:
public libraries
service quality
gap analysis model
users' perspective
tabriz
evaluation models
libqual.
Online Access:http://publij.ir/article-1-194-en.html

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