Factors affecting Jordanian electronic banking services
This study aimed to identify the factors influencing on electronic banking services provided by Jordanian banks. Perceived usefulness, ease of use, trust, privacy and security and convenience are the factors investigated in this study. A sample of 300 clients working at King Abdullah University Hosp...
| Main Authors: | , , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Growing Science
2020-04-01
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| Series: | Management Science Letters |
| Subjects: | |
| Online Access: | http://www.growingscience.com/msl/Vol10/msl_2019_287.pdf |
| _version_ | 1819136778391519232 |
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| author | Hassan Rawwash Fawzieh Masa'd Odai Enaizan Bilal Eanizan Mohammad J Adaileh Ashraf Musa Saleh Ra'd Almestarihi |
| author_facet | Hassan Rawwash Fawzieh Masa'd Odai Enaizan Bilal Eanizan Mohammad J Adaileh Ashraf Musa Saleh Ra'd Almestarihi |
| author_sort | Hassan Rawwash |
| collection | DOAJ |
| description | This study aimed to identify the factors influencing on electronic banking services provided by Jordanian banks. Perceived usefulness, ease of use, trust, privacy and security and convenience are the factors investigated in this study. A sample of 300 clients working at King Abdullah University Hospital staff who were active bank accounts in different local banks in Jordan was selected, randomly. To collect the primary data, the study used a questionnaire design based on a 5-point scale. Results of the study found that perceived usefulness, ease of use, trust and privacy directly and positively influenced on e-banking usage. Convenience was found to have no effect on e-banking services. The study recommends that an understanding the factors affecting e-banking is very essential for the practitioners who seek new ways of banking services in the current competitive environment. |
| first_indexed | 2024-12-22T10:40:23Z |
| format | Article |
| id | doaj.art-b42a7a3d34e64350bd2f10acdde86641 |
| institution | Directory Open Access Journal |
| issn | 1923-9335 1923-9343 |
| language | English |
| last_indexed | 2024-12-22T10:40:23Z |
| publishDate | 2020-04-01 |
| publisher | Growing Science |
| record_format | Article |
| series | Management Science Letters |
| spelling | doaj.art-b42a7a3d34e64350bd2f10acdde866412022-12-21T18:29:02ZengGrowing ScienceManagement Science Letters1923-93351923-93432020-04-0110491592210.5267/j.msl.2019.10.004Factors affecting Jordanian electronic banking servicesHassan RawwashFawzieh Masa'dOdai EnaizanBilal EanizanMohammad J AdailehAshraf Musa SalehRa'd Almestarihi This study aimed to identify the factors influencing on electronic banking services provided by Jordanian banks. Perceived usefulness, ease of use, trust, privacy and security and convenience are the factors investigated in this study. A sample of 300 clients working at King Abdullah University Hospital staff who were active bank accounts in different local banks in Jordan was selected, randomly. To collect the primary data, the study used a questionnaire design based on a 5-point scale. Results of the study found that perceived usefulness, ease of use, trust and privacy directly and positively influenced on e-banking usage. Convenience was found to have no effect on e-banking services. The study recommends that an understanding the factors affecting e-banking is very essential for the practitioners who seek new ways of banking services in the current competitive environment.http://www.growingscience.com/msl/Vol10/msl_2019_287.pdfJordanBanksElectronic bankingServicesInformation Technology |
| spellingShingle | Hassan Rawwash Fawzieh Masa'd Odai Enaizan Bilal Eanizan Mohammad J Adaileh Ashraf Musa Saleh Ra'd Almestarihi Factors affecting Jordanian electronic banking services Management Science Letters Jordan Banks Electronic banking Services Information Technology |
| title | Factors affecting Jordanian electronic banking services |
| title_full | Factors affecting Jordanian electronic banking services |
| title_fullStr | Factors affecting Jordanian electronic banking services |
| title_full_unstemmed | Factors affecting Jordanian electronic banking services |
| title_short | Factors affecting Jordanian electronic banking services |
| title_sort | factors affecting jordanian electronic banking services |
| topic | Jordan Banks Electronic banking Services Information Technology |
| url | http://www.growingscience.com/msl/Vol10/msl_2019_287.pdf |
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