Effects of Parcel Delivery Service on Customer Satisfaction in the Saudi Arabian Logistics Industry: Does the National Culture Make a Difference?

Effects of Parcel Delivery Service on Customer Satisfaction in the Saudi Arabian Logistics Industry: Does the National Culture Make a Difference?

<i>Background:</i> The logistics industry is keen to meet customer expectations, which in turn supports trade by enhancing business competitiveness and promoting economic development. Logistics companies realized that fulfillment of customer needs has a significant effect on their busine...

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Bibliographic Details
Main Authors: Abu Elnasr E. Sobaih, Ahmed AlSaif
Format: Article
Language:English
Published: MDPI AG 2023-12-01
Series:Logistics
Subjects:
consumer satisfaction
customer expectation
parcel delivery service
logistics services
national culture
SERVQUAL
Online Access:https://www.mdpi.com/2305-6290/7/4/94

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