Peran Kepuasan Pelanggan dalam Memediasi Pengaruh Servicescape terhadap Revisit Intention

Peran Kepuasan Pelanggan dalam Memediasi Pengaruh Servicescape terhadap Revisit Intention

In the current millennial era, guiding business people, especially in the service sector, to provide the best service. This study aims to analyze the effect of servicescape on revisit intention with customer satisfaction as a mediating variabel. Data collection was obtained by distributing questionn...

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Bibliographic Details
Main Author: Kenny Roz
Format: Article
Language:English
Published: Program Studi Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik Universitas Merdeka Malang 2021-05-01
Series:Jurnal Bisnis dan Manajemen
Subjects:
servicescape, satisfaction customer, and revisit intention
Online Access:https://jurnal.unmer.ac.id/index.php/jbm/article/view/5627

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