Study On Potential Factors Of Patient Satisfaction: Based On Exploratory Factor Analysis
Ling Liu,1 Jinming Fang2,3 1Scientific Research Department, The Central Hospital of Wuhan, Tongji Medical College, Huazhong University of Science and Technology, Wuhan 430033, People’s Republic of China; 2Wuhan Fourth Hospital, Pu’ai Hospital, Tongji Medical College, Huazhong Uni...
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| Format: | Article |
| Language: | English |
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Dove Medical Press
2019-11-01
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| Series: | Patient Preference and Adherence |
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| Online Access: | https://www.dovepress.com/study-on-potential-factors-of-patient-satisfaction-based-on-explorator-peer-reviewed-article-PPA |
| _version_ | 1818504236488458240 |
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| author | Liu L Fang J |
| author_facet | Liu L Fang J |
| author_sort | Liu L |
| collection | DOAJ |
| description | Ling Liu,1 Jinming Fang2,3 1Scientific Research Department, The Central Hospital of Wuhan, Tongji Medical College, Huazhong University of Science and Technology, Wuhan 430033, People’s Republic of China; 2Wuhan Fourth Hospital, Pu’ai Hospital, Tongji Medical College, Huazhong University of Science and Technology, Wuhan 430033, People’s Republic of China; 3School of Medicine and Health Management, Tongji Medical College, Huazhong University of Science and Technology, Wuhan 430030, People’s Republic of ChinaCorrespondence: Jinming Fang Tel +86 18986201808Email fangjinming1983@126.comObjective: To explore the potential common factors of patient satisfaction and the influencing factor of it.Methods: A questionnaire survey was organized and 2626 valid answers were obtained. Through correlation analysis and exploratory factor analysis, the potential factors of patient satisfaction were extracted.Results: Potential factors of patient satisfaction include “Medical service quality factor”, “Medical expenditure factor”, and “Medical convenience factor”. Patients younger than 35 years old were more concerned about the medical expenditure, and patients aged from 36 to 50 years old were more concerned about medical service quality. Patients with high reimbursement ratio insurance payed more attention to medical quality, and patients with lower reimbursement ratio insurance were dissatisfied with medical expenses. Patients were dissatisfied with the expenditure of the high-level hospitals and the medical quality of low-level hospitals. Outpatient’s satisfaction was lower than Inpatients in all aspects. Hierarchical diagnosis system was not established, and registration channels were highly centralized in the hospital.Conclusion: Three potential factors can well explain patients’ demands for the quality, price and convenience of medical services. According to social-demographic characteristics, people of different groups have different concerns. Medical reform departments should adjust policies according to the actual situation and promote the medical reform process.Keywords: public policy, health care reform, hospitals, urban, patient satisfaction |
| first_indexed | 2024-12-10T21:34:27Z |
| format | Article |
| id | doaj.art-b55c898cc4034f3fa29be6ef9240bf78 |
| institution | Directory Open Access Journal |
| issn | 1177-889X |
| language | English |
| last_indexed | 2024-12-10T21:34:27Z |
| publishDate | 2019-11-01 |
| publisher | Dove Medical Press |
| record_format | Article |
| series | Patient Preference and Adherence |
| spelling | doaj.art-b55c898cc4034f3fa29be6ef9240bf782022-12-22T01:32:42ZengDove Medical PressPatient Preference and Adherence1177-889X2019-11-01Volume 131983199450008Study On Potential Factors Of Patient Satisfaction: Based On Exploratory Factor AnalysisLiu LFang JLing Liu,1 Jinming Fang2,3 1Scientific Research Department, The Central Hospital of Wuhan, Tongji Medical College, Huazhong University of Science and Technology, Wuhan 430033, People’s Republic of China; 2Wuhan Fourth Hospital, Pu’ai Hospital, Tongji Medical College, Huazhong University of Science and Technology, Wuhan 430033, People’s Republic of China; 3School of Medicine and Health Management, Tongji Medical College, Huazhong University of Science and Technology, Wuhan 430030, People’s Republic of ChinaCorrespondence: Jinming Fang Tel +86 18986201808Email fangjinming1983@126.comObjective: To explore the potential common factors of patient satisfaction and the influencing factor of it.Methods: A questionnaire survey was organized and 2626 valid answers were obtained. Through correlation analysis and exploratory factor analysis, the potential factors of patient satisfaction were extracted.Results: Potential factors of patient satisfaction include “Medical service quality factor”, “Medical expenditure factor”, and “Medical convenience factor”. Patients younger than 35 years old were more concerned about the medical expenditure, and patients aged from 36 to 50 years old were more concerned about medical service quality. Patients with high reimbursement ratio insurance payed more attention to medical quality, and patients with lower reimbursement ratio insurance were dissatisfied with medical expenses. Patients were dissatisfied with the expenditure of the high-level hospitals and the medical quality of low-level hospitals. Outpatient’s satisfaction was lower than Inpatients in all aspects. Hierarchical diagnosis system was not established, and registration channels were highly centralized in the hospital.Conclusion: Three potential factors can well explain patients’ demands for the quality, price and convenience of medical services. According to social-demographic characteristics, people of different groups have different concerns. Medical reform departments should adjust policies according to the actual situation and promote the medical reform process.Keywords: public policy, health care reform, hospitals, urban, patient satisfactionhttps://www.dovepress.com/study-on-potential-factors-of-patient-satisfaction-based-on-explorator-peer-reviewed-article-PPApublic policyhealth carereformhospitalsurbanpatient satisfaction |
| spellingShingle | Liu L Fang J Study On Potential Factors Of Patient Satisfaction: Based On Exploratory Factor Analysis Patient Preference and Adherence public policy health carereform hospitals urban patient satisfaction |
| title | Study On Potential Factors Of Patient Satisfaction: Based On Exploratory Factor Analysis |
| title_full | Study On Potential Factors Of Patient Satisfaction: Based On Exploratory Factor Analysis |
| title_fullStr | Study On Potential Factors Of Patient Satisfaction: Based On Exploratory Factor Analysis |
| title_full_unstemmed | Study On Potential Factors Of Patient Satisfaction: Based On Exploratory Factor Analysis |
| title_short | Study On Potential Factors Of Patient Satisfaction: Based On Exploratory Factor Analysis |
| title_sort | study on potential factors of patient satisfaction based on exploratory factor analysis |
| topic | public policy health carereform hospitals urban patient satisfaction |
| url | https://www.dovepress.com/study-on-potential-factors-of-patient-satisfaction-based-on-explorator-peer-reviewed-article-PPA |
| work_keys_str_mv | AT liul studyonpotentialfactorsofpatientsatisfactionbasedonexploratoryfactoranalysis AT fangj studyonpotentialfactorsofpatientsatisfactionbasedonexploratoryfactoranalysis |