Representing Trust in Digital Journalism
This article examines how journalists at two prominent news organizations have aimed to portray trustworthy digital reporting of marginalized communities. The case study draws on the concepts of engagement and trust as a resource to evaluate journalists’ articles and the related audience comments on...
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| Format: | Article |
| Language: | English |
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Cogitatio
2023-12-01
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| Series: | Media and Communication |
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| Online Access: | https://www.cogitatiopress.com/mediaandcommunication/article/view/6982 |
| _version_ | 1827593445952192512 |
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| author | Caryn Coatney |
| author_facet | Caryn Coatney |
| author_sort | Caryn Coatney |
| collection | DOAJ |
| description | This article examines how journalists at two prominent news organizations have aimed to portray trustworthy digital reporting of marginalized communities. The case study draws on the concepts of engagement and trust as a resource to evaluate journalists’ articles and the related audience comments on The New York Times and The Washington Post digital sites. This study analyzed the digital news articles and audience comments in 2012 and the latter half of 2022 during the rapid expansion of mobile audiences and American readers’ declining trust in newspapers. As this study discovered, journalists at the two legacy organizations have portrayed novel forms of reporting relating to fresh notions of enhancing readers’ trust as well as elements of transparency and interactivity in the news. They have represented trustworthy journalism based on an inclusive approach and personalized depictions of marginalized communities’ experiences to appeal to readers increasingly using mobile devices. Although the journalists’ stories attracted some toxic tweets, their articles also encouraged digital subscribers’ loyalty and enthusiasm to help solve the reported problems affecting marginalized communities. This study indicates the possibilities of fostering trustworthy interactions among journalists and engaged subscribers in digital news spaces. |
| first_indexed | 2024-03-09T02:12:00Z |
| format | Article |
| id | doaj.art-b56d8af23402461cbd55f1bc4bfa2145 |
| institution | Directory Open Access Journal |
| issn | 2183-2439 |
| language | English |
| last_indexed | 2024-03-09T02:12:00Z |
| publishDate | 2023-12-01 |
| publisher | Cogitatio |
| record_format | Article |
| series | Media and Communication |
| spelling | doaj.art-b56d8af23402461cbd55f1bc4bfa21452023-12-07T10:45:06ZengCogitatioMedia and Communication2183-24392023-12-0111425226310.17645/mac.v11i4.69823215Representing Trust in Digital JournalismCaryn Coatney0School of Humanities and Communication, University of Southern Queensland, AustraliaThis article examines how journalists at two prominent news organizations have aimed to portray trustworthy digital reporting of marginalized communities. The case study draws on the concepts of engagement and trust as a resource to evaluate journalists’ articles and the related audience comments on The New York Times and The Washington Post digital sites. This study analyzed the digital news articles and audience comments in 2012 and the latter half of 2022 during the rapid expansion of mobile audiences and American readers’ declining trust in newspapers. As this study discovered, journalists at the two legacy organizations have portrayed novel forms of reporting relating to fresh notions of enhancing readers’ trust as well as elements of transparency and interactivity in the news. They have represented trustworthy journalism based on an inclusive approach and personalized depictions of marginalized communities’ experiences to appeal to readers increasingly using mobile devices. Although the journalists’ stories attracted some toxic tweets, their articles also encouraged digital subscribers’ loyalty and enthusiasm to help solve the reported problems affecting marginalized communities. This study indicates the possibilities of fostering trustworthy interactions among journalists and engaged subscribers in digital news spaces.https://www.cogitatiopress.com/mediaandcommunication/article/view/6982digital journalismjournalist–audience interactionnews coveragemarginalized communitiesmedia trustthe new york timesthe washington post |
| spellingShingle | Caryn Coatney Representing Trust in Digital Journalism Media and Communication digital journalism journalist–audience interaction news coverage marginalized communities media trust the new york times the washington post |
| title | Representing Trust in Digital Journalism |
| title_full | Representing Trust in Digital Journalism |
| title_fullStr | Representing Trust in Digital Journalism |
| title_full_unstemmed | Representing Trust in Digital Journalism |
| title_short | Representing Trust in Digital Journalism |
| title_sort | representing trust in digital journalism |
| topic | digital journalism journalist–audience interaction news coverage marginalized communities media trust the new york times the washington post |
| url | https://www.cogitatiopress.com/mediaandcommunication/article/view/6982 |
| work_keys_str_mv | AT caryncoatney representingtrustindigitaljournalism |