Multilevel model of a helpline quality assessment
A model of assessment of the work of help-line is proposed. The authors discuss four levels of this process: client-counselor relations, helpline as organization, helpline among other organizations involved in mental health domain, helpline and society. It is claimed that for each level a number of...
| Main Authors: | , |
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| Format: | Article |
| Language: | Russian |
| Published: |
Moscow State University of Psychology and Education
2012-01-01
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| Series: | Консультативная психология и психотерапия |
| Subjects: | |
| Online Access: | http://psyjournals.ru/en/mpj/2012/n1/58837.shtml |
| _version_ | 1818256775764246528 |
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| author | Fedunina N.Y. Chursina E.A. |
| author_facet | Fedunina N.Y. Chursina E.A. |
| author_sort | Fedunina N.Y. |
| collection | DOAJ |
| description | A model of assessment of the work of help-line is proposed. The authors discuss four levels of this process: client-counselor relations, helpline as organization, helpline among other organizations involved in mental health domain, helpline and society. It is claimed that for each level a number of specific criteria of helpline assessment can be proposed. |
| first_indexed | 2024-12-12T17:33:07Z |
| format | Article |
| id | doaj.art-b5a3c72e81ab4110a6ea691d7a60b1c5 |
| institution | Directory Open Access Journal |
| issn | 2075-3470 2311-9446 |
| language | Russian |
| last_indexed | 2024-12-12T17:33:07Z |
| publishDate | 2012-01-01 |
| publisher | Moscow State University of Psychology and Education |
| record_format | Article |
| series | Консультативная психология и психотерапия |
| spelling | doaj.art-b5a3c72e81ab4110a6ea691d7a60b1c52022-12-22T00:17:19ZrusMoscow State University of Psychology and EducationКонсультативная психология и психотерапия2075-34702311-94462012-01-01201183204Multilevel model of a helpline quality assessmentFedunina N.Y.0Chursina E.A.1Moscow State University of Psychology & EducationCentre for psychological and pedagogical development and correction "Na Snezhnoy"A model of assessment of the work of help-line is proposed. The authors discuss four levels of this process: client-counselor relations, helpline as organization, helpline among other organizations involved in mental health domain, helpline and society. It is claimed that for each level a number of specific criteria of helpline assessment can be proposed.http://psyjournals.ru/en/mpj/2012/n1/58837.shtmlhelplinecounselingassessment |
| spellingShingle | Fedunina N.Y. Chursina E.A. Multilevel model of a helpline quality assessment Консультативная психология и психотерапия helpline counseling assessment |
| title | Multilevel model of a helpline quality assessment |
| title_full | Multilevel model of a helpline quality assessment |
| title_fullStr | Multilevel model of a helpline quality assessment |
| title_full_unstemmed | Multilevel model of a helpline quality assessment |
| title_short | Multilevel model of a helpline quality assessment |
| title_sort | multilevel model of a helpline quality assessment |
| topic | helpline counseling assessment |
| url | http://psyjournals.ru/en/mpj/2012/n1/58837.shtml |
| work_keys_str_mv | AT feduninany multilevelmodelofahelplinequalityassessment AT chursinaea multilevelmodelofahelplinequalityassessment |