Impact of Quality of Servicing Information and Communication Enterprises on Their Productivity
The goal of the article lies in the study of influence of quality of servicing information and communication enterprises upon their productivity. The article analyses data of 42 projects that are realised by enterprises of the information and communication technology industry of Ukraine. Using stati...
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| Format: | Article |
| Language: | English |
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Research Centre of Industrial Problems of Development of NAS of Ukraine
2014-01-01
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| Series: | Bìznes Inform |
| Subjects: | |
| Online Access: | http://www.business-inform.net/pdf/2014/1_0/118_125.pdf |
| _version_ | 1819144810725900288 |
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| author | Proskurnya Maryna H. |
| author_facet | Proskurnya Maryna H. |
| author_sort | Proskurnya Maryna H. |
| collection | DOAJ |
| description | The goal of the article lies in the study of influence of quality of servicing information and communication enterprises upon their productivity. The article analyses data of 42 projects that are realised by enterprises of the information and communication technology industry of Ukraine. Using statistical methods of calculation of productivity ratios and regression analysis, the article studies expediency of implementation of the methodology on improvement of CMMI processes using examples of Ukrainian enterprises. The article justifies the hypothesis of availability of correlation between the level of quality of services and productivity of information and communication enterprises, and also productivity growth when an enterprise goes to a higher level pursuant to CMMI methodology. Prospects of further studies in this direction are analysis of correlation between the project size and level of maturity of enterprise servicing as factors of influence upon its efforts, in order to find out whether they equally influence upon relatively big and small projects, and also the study of influence of increase of the level of quality of servicing due to high level certification upon results of enterprise operational activity. |
| first_indexed | 2024-12-22T12:48:03Z |
| format | Article |
| id | doaj.art-b61309242cbe4846bede2e24ab3344e1 |
| institution | Directory Open Access Journal |
| issn | 2222-4459 |
| language | English |
| last_indexed | 2024-12-22T12:48:03Z |
| publishDate | 2014-01-01 |
| publisher | Research Centre of Industrial Problems of Development of NAS of Ukraine |
| record_format | Article |
| series | Bìznes Inform |
| spelling | doaj.art-b61309242cbe4846bede2e24ab3344e12022-12-21T18:25:17ZengResearch Centre of Industrial Problems of Development of NAS of UkraineBìznes Inform2222-44592014-01-011118125Impact of Quality of Servicing Information and Communication Enterprises on Their ProductivityProskurnya Maryna H.0 Kyiv National Economic University named after. V. Getman The goal of the article lies in the study of influence of quality of servicing information and communication enterprises upon their productivity. The article analyses data of 42 projects that are realised by enterprises of the information and communication technology industry of Ukraine. Using statistical methods of calculation of productivity ratios and regression analysis, the article studies expediency of implementation of the methodology on improvement of CMMI processes using examples of Ukrainian enterprises. The article justifies the hypothesis of availability of correlation between the level of quality of services and productivity of information and communication enterprises, and also productivity growth when an enterprise goes to a higher level pursuant to CMMI methodology. Prospects of further studies in this direction are analysis of correlation between the project size and level of maturity of enterprise servicing as factors of influence upon its efforts, in order to find out whether they equally influence upon relatively big and small projects, and also the study of influence of increase of the level of quality of servicing due to high level certification upon results of enterprise operational activity.http://www.business-inform.net/pdf/2014/1_0/118_125.pdfproject managementsoftwareenterprise developmentinformation and communication servicesquality of servicesservice maturity modelCMMI methodology |
| spellingShingle | Proskurnya Maryna H. Impact of Quality of Servicing Information and Communication Enterprises on Their Productivity Bìznes Inform project management software enterprise development information and communication services quality of services service maturity model CMMI methodology |
| title | Impact of Quality of Servicing Information and Communication Enterprises on Their Productivity |
| title_full | Impact of Quality of Servicing Information and Communication Enterprises on Their Productivity |
| title_fullStr | Impact of Quality of Servicing Information and Communication Enterprises on Their Productivity |
| title_full_unstemmed | Impact of Quality of Servicing Information and Communication Enterprises on Their Productivity |
| title_short | Impact of Quality of Servicing Information and Communication Enterprises on Their Productivity |
| title_sort | impact of quality of servicing information and communication enterprises on their productivity |
| topic | project management software enterprise development information and communication services quality of services service maturity model CMMI methodology |
| url | http://www.business-inform.net/pdf/2014/1_0/118_125.pdf |
| work_keys_str_mv | AT proskurnyamarynah impactofqualityofservicinginformationandcommunicationenterprisesontheirproductivity |