CUSTOMER EXPERIENCE, SERVICE QUALITY DAN BRAND IMAGE YANG MEMPENGARUHI KEPUASAN PESERTA PELATIHAN BUSINESS WISDOM INSTITUTE (BWI) DI INDONESIA

CUSTOMER EXPERIENCE, SERVICE QUALITY DAN BRAND IMAGE YANG MEMPENGARUHI KEPUASAN PESERTA PELATIHAN BUSINESS WISDOM INSTITUTE (BWI) DI INDONESIA

Customer satisfaction is very important for the sustainability of a company. Whether or not consumers are satisfied with a company has an impact on the company. Likewise, the Business Wisdom Institute (BWI), which is a service provider company engaged in training, needs to maintain customer satisfac...

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Bibliographic Details
Main Authors: Tin Agustina Karnawati, Armenia Widiastuti, Yunus Handoko
Format: Article
Language:Indonesian
Published: Institut Teknologi dan Bisnis Asia Malang 2022-12-01
Series:Jurnal Manajemen dan Profesional
Subjects:
customer experience
service quality
brand image
training participants satisfaction
Online Access:https://jurnal.stie.asia.ac.id/index.php/jpro/article/view/1149

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