The intention of Muslim customers to adopt mobile banking: The case of Islamic banks in Indonesia
AbstractThe purpose of this study is to examine the influence of innovation diffusion theory (IDT), perceived risk, customer awareness, and religiosity on customer intention in Islamic bank mobile banking (m-banking). This study examines 219 Islamic bank customers who accepted Islamic banking at var...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Taylor & Francis Group
2022-12-01
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| Series: | Cogent Business & Management |
| Subjects: | |
| Online Access: | https://www.tandfonline.com/doi/10.1080/23311975.2022.2154102 |
| _version_ | 1811177467571863552 |
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| author | Heri Sudarsono Muamar Nur Kholid Aidha Trisanty Maisaroh Maisaroh |
| author_facet | Heri Sudarsono Muamar Nur Kholid Aidha Trisanty Maisaroh Maisaroh |
| author_sort | Heri Sudarsono |
| collection | DOAJ |
| description | AbstractThe purpose of this study is to examine the influence of innovation diffusion theory (IDT), perceived risk, customer awareness, and religiosity on customer intention in Islamic bank mobile banking (m-banking). This study examines 219 Islamic bank customers who accepted Islamic banking at various times. The PLS-SEM technique was used to evaluate data from 219 respondents with the assistance of Smart PLS 3.0. The data processing results show that compatibility, complexity, observability, awareness, and religiosity affect the intention to adopt mobile banking. Meanwhile, relative advantage, trialability, and perceived risk do not affect customers’ intention to adopt m-banking. Religiosity has the greatest influence on customer intention in adopting m-banking compared to compatibility, observability, and awareness. As a result of these findings, Islamic banks must adhere to Islamic values when creating mobile banking technologies. Additionally, Islamic banks must continue to innovate to maintain a competitive advantage and mitigate risks associated with mobile banking. |
| first_indexed | 2024-04-11T06:03:19Z |
| format | Article |
| id | doaj.art-b6cbf4cf5bd54fd0bd4560f4083a6dcb |
| institution | Directory Open Access Journal |
| issn | 2331-1975 |
| language | English |
| last_indexed | 2024-04-11T06:03:19Z |
| publishDate | 2022-12-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Cogent Business & Management |
| spelling | doaj.art-b6cbf4cf5bd54fd0bd4560f4083a6dcb2022-12-22T04:41:35ZengTaylor & Francis GroupCogent Business & Management2331-19752022-12-019110.1080/23311975.2022.2154102The intention of Muslim customers to adopt mobile banking: The case of Islamic banks in IndonesiaHeri Sudarsono0Muamar Nur Kholid1Aidha Trisanty2Maisaroh Maisaroh3Department of Economics, Faculty of Business and Economics, Universitas Islam Indonesia, Daerah Istimewa Yogyakarta, IndonesiaDepartment of Accounting, Faculty of Business and Economics, Universitas Islam Indonesia, Daerah Istimewa Yogyakarta, IndonesiaDepartment of Financial Analysis, Faculty of Business and Economics, Universitas Islam Indonesia, IndonesiaDepartment of Digital Business, Faculty of Business and Economics, Universitas Islam Indonesia, IndonesiaAbstractThe purpose of this study is to examine the influence of innovation diffusion theory (IDT), perceived risk, customer awareness, and religiosity on customer intention in Islamic bank mobile banking (m-banking). This study examines 219 Islamic bank customers who accepted Islamic banking at various times. The PLS-SEM technique was used to evaluate data from 219 respondents with the assistance of Smart PLS 3.0. The data processing results show that compatibility, complexity, observability, awareness, and religiosity affect the intention to adopt mobile banking. Meanwhile, relative advantage, trialability, and perceived risk do not affect customers’ intention to adopt m-banking. Religiosity has the greatest influence on customer intention in adopting m-banking compared to compatibility, observability, and awareness. As a result of these findings, Islamic banks must adhere to Islamic values when creating mobile banking technologies. Additionally, Islamic banks must continue to innovate to maintain a competitive advantage and mitigate risks associated with mobile banking.https://www.tandfonline.com/doi/10.1080/23311975.2022.2154102Islamic bankinnovation diffusion theoryperceived riskawarenessreligiosity |
| spellingShingle | Heri Sudarsono Muamar Nur Kholid Aidha Trisanty Maisaroh Maisaroh The intention of Muslim customers to adopt mobile banking: The case of Islamic banks in Indonesia Cogent Business & Management Islamic bank innovation diffusion theory perceived risk awareness religiosity |
| title | The intention of Muslim customers to adopt mobile banking: The case of Islamic banks in Indonesia |
| title_full | The intention of Muslim customers to adopt mobile banking: The case of Islamic banks in Indonesia |
| title_fullStr | The intention of Muslim customers to adopt mobile banking: The case of Islamic banks in Indonesia |
| title_full_unstemmed | The intention of Muslim customers to adopt mobile banking: The case of Islamic banks in Indonesia |
| title_short | The intention of Muslim customers to adopt mobile banking: The case of Islamic banks in Indonesia |
| title_sort | intention of muslim customers to adopt mobile banking the case of islamic banks in indonesia |
| topic | Islamic bank innovation diffusion theory perceived risk awareness religiosity |
| url | https://www.tandfonline.com/doi/10.1080/23311975.2022.2154102 |
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