New Software Performance with Balanced Score Card Assessment: Case Study at LPGI Jakarta
Implementation of information technology (IT), especially new software applications, needs to be evaluated for its impact to organization’s business performance related to its strategic goal. The measurement and evaluation of a new software implementation impact in LPGI Jakarta uses Balanced Scoreca...
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| Format: | Article |
| Language: | English |
| Published: |
Bina Nusantara University
2011-09-01
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| Series: | Journal the Winners |
| Subjects: | |
| Online Access: | https://journal.binus.ac.id/index.php/winners/article/view/678 |
| _version_ | 1818668485246451712 |
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| author | Brata Wibawa Djojo |
| author_facet | Brata Wibawa Djojo |
| author_sort | Brata Wibawa Djojo |
| collection | DOAJ |
| description | Implementation of information technology (IT), especially new software applications, needs to be evaluated for its impact to organization’s business performance related to its strategic goal. The measurement and evaluation of a new software implementation impact in LPGI Jakarta uses Balanced Scorecard (BSC) analysis by making comparison of three-year data. The analysis involves four perspectives of BSC: (1) Financial aspect with the growth of gross premium written (GPW), net premium written (NPW), underwriting profit; (2) internal business aspect: the frequency of policy issued and the average production per policy; (3) people or learning and growth which consists of human error and system error; (4) customer aspect with external endorsement and renewal ratio. This research measures and evaluates for the impact of the implementation of a new software application to the new business performance as Marginal and Fair contribution. At the end of this paper the writer suggests LPGI Jakarta to increase the sales activities to reach the target which is related directly to financial aspect and internal business process aspect. |
| first_indexed | 2024-12-17T06:37:04Z |
| format | Article |
| id | doaj.art-b77a9ca8b1704bdfa8f541e967eb793d |
| institution | Directory Open Access Journal |
| issn | 1412-1212 2541-2388 |
| language | English |
| last_indexed | 2024-12-17T06:37:04Z |
| publishDate | 2011-09-01 |
| publisher | Bina Nusantara University |
| record_format | Article |
| series | Journal the Winners |
| spelling | doaj.art-b77a9ca8b1704bdfa8f541e967eb793d2022-12-21T21:59:59ZengBina Nusantara UniversityJournal the Winners1412-12122541-23882011-09-0112220421210.21512/tw.v12i2.678528New Software Performance with Balanced Score Card Assessment: Case Study at LPGI JakartaBrata Wibawa Djojo0Binus UniversityImplementation of information technology (IT), especially new software applications, needs to be evaluated for its impact to organization’s business performance related to its strategic goal. The measurement and evaluation of a new software implementation impact in LPGI Jakarta uses Balanced Scorecard (BSC) analysis by making comparison of three-year data. The analysis involves four perspectives of BSC: (1) Financial aspect with the growth of gross premium written (GPW), net premium written (NPW), underwriting profit; (2) internal business aspect: the frequency of policy issued and the average production per policy; (3) people or learning and growth which consists of human error and system error; (4) customer aspect with external endorsement and renewal ratio. This research measures and evaluates for the impact of the implementation of a new software application to the new business performance as Marginal and Fair contribution. At the end of this paper the writer suggests LPGI Jakarta to increase the sales activities to reach the target which is related directly to financial aspect and internal business process aspect.https://journal.binus.ac.id/index.php/winners/article/view/678balanced scorecardfinancial aspectinternal business aspectlearning and growth aspectcustomer aspect |
| spellingShingle | Brata Wibawa Djojo New Software Performance with Balanced Score Card Assessment: Case Study at LPGI Jakarta Journal the Winners balanced scorecard financial aspect internal business aspect learning and growth aspect customer aspect |
| title | New Software Performance with Balanced Score Card Assessment: Case Study at LPGI Jakarta |
| title_full | New Software Performance with Balanced Score Card Assessment: Case Study at LPGI Jakarta |
| title_fullStr | New Software Performance with Balanced Score Card Assessment: Case Study at LPGI Jakarta |
| title_full_unstemmed | New Software Performance with Balanced Score Card Assessment: Case Study at LPGI Jakarta |
| title_short | New Software Performance with Balanced Score Card Assessment: Case Study at LPGI Jakarta |
| title_sort | new software performance with balanced score card assessment case study at lpgi jakarta |
| topic | balanced scorecard financial aspect internal business aspect learning and growth aspect customer aspect |
| url | https://journal.binus.ac.id/index.php/winners/article/view/678 |
| work_keys_str_mv | AT bratawibawadjojo newsoftwareperformancewithbalancedscorecardassessmentcasestudyatlpgijakarta |