Model for the Identification of Key Elements in the Management of Labor Relations and Conflict: Impact on the Internal Customer of Hotel Organizations and on Sustainable Development Goals 8
The object of the study is to examine conflicts that occur in hotel companies, how they affect their structure, the quality of the work environment, the well-being of their workers, and their perception of the management of labor relations and conflict. For any company that wants to orient its effor...
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| Format: | Article |
| Language: | English |
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MDPI AG
2023-12-01
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| Series: | Administrative Sciences |
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| Online Access: | https://www.mdpi.com/2076-3387/13/12/252 |
| _version_ | 1797382467221454848 |
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| author | María del Carmen Paradinas-Márquez José Antonio Vicente-Pascual Almudena Barrientos-Báez |
| author_facet | María del Carmen Paradinas-Márquez José Antonio Vicente-Pascual Almudena Barrientos-Báez |
| author_sort | María del Carmen Paradinas-Márquez |
| collection | DOAJ |
| description | The object of the study is to examine conflicts that occur in hotel companies, how they affect their structure, the quality of the work environment, the well-being of their workers, and their perception of the management of labor relations and conflict. For any company that wants to orient its efforts towards the fulfillment of the SDGs established in the 2030 Agenda, in this case, SDG 8 on decent work for all, it is key to understand which variables have the greatest influence on the management of labor relations and conflict. The aim is to identify those areas where they should focus their efforts to avoid organizational malaise that leads to economic and emotional costs derived from lower productivity and increased absenteeism, thus affecting their competitiveness. Information was collected to validate the objectives using a questionnaire with 57 items completed by workers with at least 5 years of experience in the sector. Using a simple linear regression, 10 key variables have been identified to explain the global satisfaction of employees, such as treatment, respect for company values, and the existence of defined processes and responsibilities. |
| first_indexed | 2024-03-08T21:05:48Z |
| format | Article |
| id | doaj.art-b7deda00b7c344869bf540ea5d6f8d25 |
| institution | Directory Open Access Journal |
| issn | 2076-3387 |
| language | English |
| last_indexed | 2024-03-08T21:05:48Z |
| publishDate | 2023-12-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Administrative Sciences |
| spelling | doaj.art-b7deda00b7c344869bf540ea5d6f8d252023-12-22T13:45:01ZengMDPI AGAdministrative Sciences2076-33872023-12-01131225210.3390/admsci13120252Model for the Identification of Key Elements in the Management of Labor Relations and Conflict: Impact on the Internal Customer of Hotel Organizations and on Sustainable Development Goals 8María del Carmen Paradinas-Márquez0José Antonio Vicente-Pascual1Almudena Barrientos-Báez2Department of Business Management, ESIC University/ESIC Business & Marketing School, Av. de Valdenigrales, s/n, 28223 Madrid, SpainDepartment of Market Research and Quantitative Methods, ESIC University/ESIC Business & Marketing School, Av. de Valdenigrales, s/n, 28223 Madrid, SpainDepartment of Communication Theories and Analysis, Complutense University of Madrid, Av. Complutense, 3, 28040 Madrid, SpainThe object of the study is to examine conflicts that occur in hotel companies, how they affect their structure, the quality of the work environment, the well-being of their workers, and their perception of the management of labor relations and conflict. For any company that wants to orient its efforts towards the fulfillment of the SDGs established in the 2030 Agenda, in this case, SDG 8 on decent work for all, it is key to understand which variables have the greatest influence on the management of labor relations and conflict. The aim is to identify those areas where they should focus their efforts to avoid organizational malaise that leads to economic and emotional costs derived from lower productivity and increased absenteeism, thus affecting their competitiveness. Information was collected to validate the objectives using a questionnaire with 57 items completed by workers with at least 5 years of experience in the sector. Using a simple linear regression, 10 key variables have been identified to explain the global satisfaction of employees, such as treatment, respect for company values, and the existence of defined processes and responsibilities.https://www.mdpi.com/2076-3387/13/12/252SDG 8organizational managementconflict managementlabor relationstourismhotel sector |
| spellingShingle | María del Carmen Paradinas-Márquez José Antonio Vicente-Pascual Almudena Barrientos-Báez Model for the Identification of Key Elements in the Management of Labor Relations and Conflict: Impact on the Internal Customer of Hotel Organizations and on Sustainable Development Goals 8 Administrative Sciences SDG 8 organizational management conflict management labor relations tourism hotel sector |
| title | Model for the Identification of Key Elements in the Management of Labor Relations and Conflict: Impact on the Internal Customer of Hotel Organizations and on Sustainable Development Goals 8 |
| title_full | Model for the Identification of Key Elements in the Management of Labor Relations and Conflict: Impact on the Internal Customer of Hotel Organizations and on Sustainable Development Goals 8 |
| title_fullStr | Model for the Identification of Key Elements in the Management of Labor Relations and Conflict: Impact on the Internal Customer of Hotel Organizations and on Sustainable Development Goals 8 |
| title_full_unstemmed | Model for the Identification of Key Elements in the Management of Labor Relations and Conflict: Impact on the Internal Customer of Hotel Organizations and on Sustainable Development Goals 8 |
| title_short | Model for the Identification of Key Elements in the Management of Labor Relations and Conflict: Impact on the Internal Customer of Hotel Organizations and on Sustainable Development Goals 8 |
| title_sort | model for the identification of key elements in the management of labor relations and conflict impact on the internal customer of hotel organizations and on sustainable development goals 8 |
| topic | SDG 8 organizational management conflict management labor relations tourism hotel sector |
| url | https://www.mdpi.com/2076-3387/13/12/252 |
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