Study of Customer Satisfaction in Service Offices on the Example of Selected Business Lines of One of the Polish Energy Conglomerates

Study of Customer Satisfaction in Service Offices on the Example of Selected Business Lines of One of the Polish Energy Conglomerates

Objectives The aim of the article is to present customer satisfaction measurement indicators used by one of the Polish energy conglomerates in two business lines. Material and methods The areas subjected to satisfaction studies by the individual business lines of one of the Polish energy conglomera...

Full description

Bibliographic Details
Main Authors: Dariusz Dudek, Jakub Bis
Format: Article
Language:English
Published: Akademia Nauk Stosowanych WSGE im. A. De Gasperi w Józefowie 2023-12-01
Series:Journal of Modern Science
Subjects:
customer satisfaction
customer loyalty
satisfaction and loyalty measurement indicators
satisfaction metrics
loyalty metrics
Online Access:https://www.jomswsge.com/Badanie-satysfakcji-klientow-biur-obslugi-na-przykladzie-wybranych-linii-biznesowych,176397,0,2.html

Similar Items

Similar Items