The Influence of E-Payment and E-Commerce Services on Supply Chain Performance: Implications of Open Innovation and Solutions for the Digitalization of Micro, Small, and Medium Enterprises (MSMEs) in Indonesia
ABSTRACT: The digitalization of micro, small, and medium enterprises (MSMEs) is important, considering the many associated benefits. Indonesia, through the government’s direction, has begun to develop digitalization through the introduction of e-payment and e-commerce services into MSME supply chain...
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| Format: | Article |
| Language: | English |
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Elsevier
2022-09-01
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| Series: | Journal of Open Innovation: Technology, Market and Complexity |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S219985312200720X |
| _version_ | 1797391874432958464 |
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| author | Alfonz Lawrenz Kilay Bachtiar H. Simamora Danang Pinardi Putra |
| author_facet | Alfonz Lawrenz Kilay Bachtiar H. Simamora Danang Pinardi Putra |
| author_sort | Alfonz Lawrenz Kilay |
| collection | DOAJ |
| description | ABSTRACT: The digitalization of micro, small, and medium enterprises (MSMEs) is important, considering the many associated benefits. Indonesia, through the government’s direction, has begun to develop digitalization through the introduction of e-payment and e-commerce services into MSME supply chains, but many challenges are still encountered. In this research, we measured the influence of the use of e-payment and e-commerce services on MSME supply chain performance, as well as suggesting open innovations and solutions to accelerate the digitization of MSMEs. We collected data from 164 MSMEs in Indonesia, then conducted multiple linear regression analysis, descriptive analysis of research indicators, and interviews and discussions with research experts. The results demonstrate that there exists a positive and significant influence of both e-payment and e-commerce service variables on the performance of MSME supply chains in Indonesia. We determine ten research indicators with low values, which thus pose an obstacle to the digitization of MSMEs, and their implications, in order of open innovation and solutions, are presented in order to assist MSME actors, the government, and related institutions in accelerating the digitalization of MSMEs in Indonesia. |
| first_indexed | 2024-03-08T23:39:58Z |
| format | Article |
| id | doaj.art-b8c62a54a00a449cba0e4499d18e05dc |
| institution | Directory Open Access Journal |
| issn | 2199-8531 |
| language | English |
| last_indexed | 2024-03-08T23:39:58Z |
| publishDate | 2022-09-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Journal of Open Innovation: Technology, Market and Complexity |
| spelling | doaj.art-b8c62a54a00a449cba0e4499d18e05dc2023-12-14T05:21:22ZengElsevierJournal of Open Innovation: Technology, Market and Complexity2199-85312022-09-0183119The Influence of E-Payment and E-Commerce Services on Supply Chain Performance: Implications of Open Innovation and Solutions for the Digitalization of Micro, Small, and Medium Enterprises (MSMEs) in IndonesiaAlfonz Lawrenz Kilay0Bachtiar H. Simamora1Danang Pinardi Putra2Correspondence:; Department of Industrial Engineering, BINUS Graduate Program, Bina Nusantara University, Jakarta 11530, Indonesia or bsimamora@binus.edu (B.H.S.); danang.putra001@binus.ac.id (D.P.P.)Department of Industrial Engineering, BINUS Graduate Program, Bina Nusantara University, Jakarta 11530, Indonesia or bsimamora@binus.edu (B.H.S.); danang.putra001@binus.ac.id (D.P.P.)Department of Industrial Engineering, BINUS Graduate Program, Bina Nusantara University, Jakarta 11530, Indonesia or bsimamora@binus.edu (B.H.S.); danang.putra001@binus.ac.id (D.P.P.)ABSTRACT: The digitalization of micro, small, and medium enterprises (MSMEs) is important, considering the many associated benefits. Indonesia, through the government’s direction, has begun to develop digitalization through the introduction of e-payment and e-commerce services into MSME supply chains, but many challenges are still encountered. In this research, we measured the influence of the use of e-payment and e-commerce services on MSME supply chain performance, as well as suggesting open innovations and solutions to accelerate the digitization of MSMEs. We collected data from 164 MSMEs in Indonesia, then conducted multiple linear regression analysis, descriptive analysis of research indicators, and interviews and discussions with research experts. The results demonstrate that there exists a positive and significant influence of both e-payment and e-commerce service variables on the performance of MSME supply chains in Indonesia. We determine ten research indicators with low values, which thus pose an obstacle to the digitization of MSMEs, and their implications, in order of open innovation and solutions, are presented in order to assist MSME actors, the government, and related institutions in accelerating the digitalization of MSMEs in Indonesia.http://www.sciencedirect.com/science/article/pii/S219985312200720Xdigitalization solutionopen innovatione-payment servicese-commerce servicessupply chain performancemicro small medium enterprises (MSMEs) |
| spellingShingle | Alfonz Lawrenz Kilay Bachtiar H. Simamora Danang Pinardi Putra The Influence of E-Payment and E-Commerce Services on Supply Chain Performance: Implications of Open Innovation and Solutions for the Digitalization of Micro, Small, and Medium Enterprises (MSMEs) in Indonesia Journal of Open Innovation: Technology, Market and Complexity digitalization solution open innovation e-payment services e-commerce services supply chain performance micro small medium enterprises (MSMEs) |
| title | The Influence of E-Payment and E-Commerce Services on Supply Chain Performance: Implications of Open Innovation and Solutions for the Digitalization of Micro, Small, and Medium Enterprises (MSMEs) in Indonesia |
| title_full | The Influence of E-Payment and E-Commerce Services on Supply Chain Performance: Implications of Open Innovation and Solutions for the Digitalization of Micro, Small, and Medium Enterprises (MSMEs) in Indonesia |
| title_fullStr | The Influence of E-Payment and E-Commerce Services on Supply Chain Performance: Implications of Open Innovation and Solutions for the Digitalization of Micro, Small, and Medium Enterprises (MSMEs) in Indonesia |
| title_full_unstemmed | The Influence of E-Payment and E-Commerce Services on Supply Chain Performance: Implications of Open Innovation and Solutions for the Digitalization of Micro, Small, and Medium Enterprises (MSMEs) in Indonesia |
| title_short | The Influence of E-Payment and E-Commerce Services on Supply Chain Performance: Implications of Open Innovation and Solutions for the Digitalization of Micro, Small, and Medium Enterprises (MSMEs) in Indonesia |
| title_sort | influence of e payment and e commerce services on supply chain performance implications of open innovation and solutions for the digitalization of micro small and medium enterprises msmes in indonesia |
| topic | digitalization solution open innovation e-payment services e-commerce services supply chain performance micro small medium enterprises (MSMEs) |
| url | http://www.sciencedirect.com/science/article/pii/S219985312200720X |
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