Quality Management Strategy Based on Total Quality Management (TQM) Ibtidaiyah Madrasah Tahfiz El Muna Q Krapyak Yogyakarta
The issue of low and unsatisfactory service quality has prompted the public sector to carry out reforms in all fields. Various concepts, “ New Public Management,” which has proven its success in the private/business sector, are tried to be adopted and implemented. One of the quality management conc...
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| Format: | Article |
| Language: | English |
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Lembaga Sosial Rumah Indoensia
2022-05-01
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| Series: | Nusantara |
| Subjects: | |
| Online Access: | https://journal.rumahindonesia.org/index.php/njpi/article/view/73 |
| _version_ | 1818254030418214912 |
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| author | Muhammad Irfai Muslim Ahmad Syafii |
| author_facet | Muhammad Irfai Muslim Ahmad Syafii |
| author_sort | Muhammad Irfai Muslim |
| collection | DOAJ |
| description |
The issue of low and unsatisfactory service quality has prompted the public sector to carry out reforms in all fields. Various concepts, “ New Public Management,” which has proven its success in the private/business sector, are tried to be adopted and implemented. One of the quality management concepts widely applied in both the business and public sectors is TQM ( Total Quality Management). This study aims to explain the application of TQM-based quality management principles in MI Tahfidz El Muna Q (Madrasah Ibtidaiyah Tahfidz El Muna Q) Islamic boarding school Al-Munawwir Krapyak Yogyakarta. The type of research is qualitative research with a case study approach. Methods of collecting data by observation, interviews, and documentation. Data analysis using thematic analysis. Test the validity of the data using the triangulation test. The results show that MI Tahfidz El Muna Q has implemented the TQM principle with good. TQM-based quality management principles applied are quality assurance Institute, education/training carried out to improve the quality of elementary school M, customer-oriented, communication pattern, empowering educators and education staff, reporting to stakeholders, benchmarking against other institutions, understanding of the institution’s long-term goals, routine evaluation, and happiness. Based on these ten indicators, it can be understood that MI Tahfidz El Muna Q has carried out continuous improvement well.
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| first_indexed | 2024-12-12T16:49:29Z |
| format | Article |
| id | doaj.art-b8eff3a982a346d58de3cbc3870c22e9 |
| institution | Directory Open Access Journal |
| issn | 2774-3829 2774-7689 |
| language | English |
| last_indexed | 2024-12-12T16:49:29Z |
| publishDate | 2022-05-01 |
| publisher | Lembaga Sosial Rumah Indoensia |
| record_format | Article |
| series | Nusantara |
| spelling | doaj.art-b8eff3a982a346d58de3cbc3870c22e92022-12-22T00:18:25ZengLembaga Sosial Rumah IndoensiaNusantara2774-38292774-76892022-05-012210.14421/njpi.2022.v2i2-4Quality Management Strategy Based on Total Quality Management (TQM) Ibtidaiyah Madrasah Tahfiz El Muna Q Krapyak YogyakartaMuhammad Irfai Muslim0Ahmad Syafii1UIN Sunan Kalijaga Yogyakarta, IndonesiaUIN Sunan Kalijaga Yogyakarta, Indonesia The issue of low and unsatisfactory service quality has prompted the public sector to carry out reforms in all fields. Various concepts, “ New Public Management,” which has proven its success in the private/business sector, are tried to be adopted and implemented. One of the quality management concepts widely applied in both the business and public sectors is TQM ( Total Quality Management). This study aims to explain the application of TQM-based quality management principles in MI Tahfidz El Muna Q (Madrasah Ibtidaiyah Tahfidz El Muna Q) Islamic boarding school Al-Munawwir Krapyak Yogyakarta. The type of research is qualitative research with a case study approach. Methods of collecting data by observation, interviews, and documentation. Data analysis using thematic analysis. Test the validity of the data using the triangulation test. The results show that MI Tahfidz El Muna Q has implemented the TQM principle with good. TQM-based quality management principles applied are quality assurance Institute, education/training carried out to improve the quality of elementary school M, customer-oriented, communication pattern, empowering educators and education staff, reporting to stakeholders, benchmarking against other institutions, understanding of the institution’s long-term goals, routine evaluation, and happiness. Based on these ten indicators, it can be understood that MI Tahfidz El Muna Q has carried out continuous improvement well. https://journal.rumahindonesia.org/index.php/njpi/article/view/73quality continuous improvementTotal Quality ManagementMadrasah Ibtidaiyah |
| spellingShingle | Muhammad Irfai Muslim Ahmad Syafii Quality Management Strategy Based on Total Quality Management (TQM) Ibtidaiyah Madrasah Tahfiz El Muna Q Krapyak Yogyakarta Nusantara quality continuous improvement Total Quality Management Madrasah Ibtidaiyah |
| title | Quality Management Strategy Based on Total Quality Management (TQM) Ibtidaiyah Madrasah Tahfiz El Muna Q Krapyak Yogyakarta |
| title_full | Quality Management Strategy Based on Total Quality Management (TQM) Ibtidaiyah Madrasah Tahfiz El Muna Q Krapyak Yogyakarta |
| title_fullStr | Quality Management Strategy Based on Total Quality Management (TQM) Ibtidaiyah Madrasah Tahfiz El Muna Q Krapyak Yogyakarta |
| title_full_unstemmed | Quality Management Strategy Based on Total Quality Management (TQM) Ibtidaiyah Madrasah Tahfiz El Muna Q Krapyak Yogyakarta |
| title_short | Quality Management Strategy Based on Total Quality Management (TQM) Ibtidaiyah Madrasah Tahfiz El Muna Q Krapyak Yogyakarta |
| title_sort | quality management strategy based on total quality management tqm ibtidaiyah madrasah tahfiz el muna q krapyak yogyakarta |
| topic | quality continuous improvement Total Quality Management Madrasah Ibtidaiyah |
| url | https://journal.rumahindonesia.org/index.php/njpi/article/view/73 |
| work_keys_str_mv | AT muhammadirfaimuslim qualitymanagementstrategybasedontotalqualitymanagementtqmibtidaiyahmadrasahtahfizelmunaqkrapyakyogyakarta AT ahmadsyafii qualitymanagementstrategybasedontotalqualitymanagementtqmibtidaiyahmadrasahtahfizelmunaqkrapyakyogyakarta |