Patient satisfaction with primary care physician performance in a multicultural population
Abstract Background A key component of the quality of health care is patient satisfaction, particularly in regard to Primary Care Physician (PCP), which represents the first contact with health care services. Patient satisfaction is associated with ethnic, regional and socio-demographic differences,...
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| Format: | Article |
| Language: | English |
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BMC
2020-03-01
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| Series: | Israel Journal of Health Policy Research |
| Subjects: | |
| Online Access: | http://link.springer.com/article/10.1186/s13584-020-00372-7 |
| _version_ | 1818520360517107712 |
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| author | Samah Hayek Shany Derhy Mathew Lee Smith Samuel D. Towne Shira Zelber-Sagi |
| author_facet | Samah Hayek Shany Derhy Mathew Lee Smith Samuel D. Towne Shira Zelber-Sagi |
| author_sort | Samah Hayek |
| collection | DOAJ |
| description | Abstract Background A key component of the quality of health care is patient satisfaction, particularly in regard to Primary Care Physician (PCP), which represents the first contact with health care services. Patient satisfaction is associated with ethnic, regional and socio-demographic differences, due to differences in service quality, patient-doctor communication, and the patient’s perceptions. The aim of this study was to evaluate patients’ satisfaction related to primary care physicians’ (PCP) performance and to explore potential differences by ethnicity in a multicultural population. Methods A national cross-sectional telephone survey was conducted, among a random sample of the Israeli population aged ≥25 years. Satisfaction level from performance of PCP was assessed using a validated questionnaire (30 items; 6 different domains). Results The final sample included (n = 827 Jews; n = 605 Arabs, mean age 54.7(±14.9). In the adjusted logistic regression models, Arabs reported lower general satisfaction related to PCPs’ performance as compared to Jews (adjusted odds ratio (AOR), 0.63; (95% CI: 0.40–0.98). Arabs reported lower satisfaction related to PCPs’ performance across the following domains: communication skills (AOR, 0.42; 95% CI, 0.22–0.82); interpersonal manners (AOR, 0.37; 95% CI, 0.24–0.58); and time spent with the patients (AOR, 0.60; 95% CI, 0.43–0.85). Conclusions Jews and Arabs were very satisfied with PCPs’ performance. However, there are ethnic differences in the extent of satisfaction level related to the performance of PCP. Satisfaction from PCPs’ performance may be achieved by improving the communication skills of the PCP, encouraging interpersonal interaction between the PCP and the patient, and devoting more time to the patient during the visits. |
| first_indexed | 2024-12-11T01:36:22Z |
| format | Article |
| id | doaj.art-b977a88966354e2e8bdb38fe7d766682 |
| institution | Directory Open Access Journal |
| issn | 2045-4015 |
| language | English |
| last_indexed | 2024-12-11T01:36:22Z |
| publishDate | 2020-03-01 |
| publisher | BMC |
| record_format | Article |
| series | Israel Journal of Health Policy Research |
| spelling | doaj.art-b977a88966354e2e8bdb38fe7d7666822022-12-22T01:25:12ZengBMCIsrael Journal of Health Policy Research2045-40152020-03-01911910.1186/s13584-020-00372-7Patient satisfaction with primary care physician performance in a multicultural populationSamah Hayek0Shany Derhy1Mathew Lee Smith2Samuel D. Towne3Shira Zelber-Sagi4School of Public Health, University of HaifaSchool of Public Health, University of HaifaCenter for Population Health and Aging, Texas A&M UniversityCenter for Population Health and Aging, Texas A&M UniversitySchool of Public Health, University of HaifaAbstract Background A key component of the quality of health care is patient satisfaction, particularly in regard to Primary Care Physician (PCP), which represents the first contact with health care services. Patient satisfaction is associated with ethnic, regional and socio-demographic differences, due to differences in service quality, patient-doctor communication, and the patient’s perceptions. The aim of this study was to evaluate patients’ satisfaction related to primary care physicians’ (PCP) performance and to explore potential differences by ethnicity in a multicultural population. Methods A national cross-sectional telephone survey was conducted, among a random sample of the Israeli population aged ≥25 years. Satisfaction level from performance of PCP was assessed using a validated questionnaire (30 items; 6 different domains). Results The final sample included (n = 827 Jews; n = 605 Arabs, mean age 54.7(±14.9). In the adjusted logistic regression models, Arabs reported lower general satisfaction related to PCPs’ performance as compared to Jews (adjusted odds ratio (AOR), 0.63; (95% CI: 0.40–0.98). Arabs reported lower satisfaction related to PCPs’ performance across the following domains: communication skills (AOR, 0.42; 95% CI, 0.22–0.82); interpersonal manners (AOR, 0.37; 95% CI, 0.24–0.58); and time spent with the patients (AOR, 0.60; 95% CI, 0.43–0.85). Conclusions Jews and Arabs were very satisfied with PCPs’ performance. However, there are ethnic differences in the extent of satisfaction level related to the performance of PCP. Satisfaction from PCPs’ performance may be achieved by improving the communication skills of the PCP, encouraging interpersonal interaction between the PCP and the patient, and devoting more time to the patient during the visits.http://link.springer.com/article/10.1186/s13584-020-00372-7Primary care physicians’ performanceEthnic differencesPatient satisfactionEvaluation |
| spellingShingle | Samah Hayek Shany Derhy Mathew Lee Smith Samuel D. Towne Shira Zelber-Sagi Patient satisfaction with primary care physician performance in a multicultural population Israel Journal of Health Policy Research Primary care physicians’ performance Ethnic differences Patient satisfaction Evaluation |
| title | Patient satisfaction with primary care physician performance in a multicultural population |
| title_full | Patient satisfaction with primary care physician performance in a multicultural population |
| title_fullStr | Patient satisfaction with primary care physician performance in a multicultural population |
| title_full_unstemmed | Patient satisfaction with primary care physician performance in a multicultural population |
| title_short | Patient satisfaction with primary care physician performance in a multicultural population |
| title_sort | patient satisfaction with primary care physician performance in a multicultural population |
| topic | Primary care physicians’ performance Ethnic differences Patient satisfaction Evaluation |
| url | http://link.springer.com/article/10.1186/s13584-020-00372-7 |
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