Application of The Naïve Bayes Classifier Algorithm to Classify Community Complaints

Application of The Naïve Bayes Classifier Algorithm to Classify Community Complaints

Unsatisfactory public services encourage the public to submit complaints/ reports to public service providers to improve their services. However, each complaint/ report submitted varies. Therefore, the first step of the community complaint resolution process is to classify every incoming community c...

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Bibliographic Details
Main Authors: Keszya Wabang, Oky Dwi Nurhayati, Farikhin
Format: Article
Language:English
Published: Ikatan Ahli Informatika Indonesia 2022-11-01
Series:Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi)
Subjects:
classification
complaints/ community reports
naive bayes classifier
Online Access:http://jurnal.iaii.or.id/index.php/RESTI/article/view/4498

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