Social Media and Social Support: A Framework for Patient Satisfaction in Healthcare
Social media has been a powerful source of social support for health consumers. In the healthcare sector, social media has thrived, building on various dynamic platforms supporting the connection between social relationships, health, and wellbeing. While prior research has shown that social support...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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MDPI AG
2022-03-01
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| Series: | Informatics |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2227-9709/9/1/22 |
| _version_ | 1797470775465213952 |
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| author | Md Irfanuzzaman Khan Zoeb Ur Rahman M. Abu Saleh Saeed Uz Zaman Khan |
| author_facet | Md Irfanuzzaman Khan Zoeb Ur Rahman M. Abu Saleh Saeed Uz Zaman Khan |
| author_sort | Md Irfanuzzaman Khan |
| collection | DOAJ |
| description | Social media has been a powerful source of social support for health consumers. In the healthcare sector, social media has thrived, building on various dynamic platforms supporting the connection between social relationships, health, and wellbeing. While prior research has shown that social support exerts a positive impact on health outcomes, there is scant literature examining the implications of social support for patient satisfaction, which suggests that there is a profound gap in the extant literature. The objective of this study is to develop and test a theoretical model for understanding the relationship between different dimensions of social support and patient empowerment. The study further investigates the debated relationship between patient empowerment and patient satisfaction. The measurement model indicated an acceptable fit (<i>χ</i><sup>2</sup> = 260.226; <i>df</i>, 107, <i>χ</i><sup>2</sup>/<i>df</i> = 2.432, RMSEA = 0.07, GFI = 0.90, IFI = 0.95, TLI = 0.94, and CFI = 0.95). Findings indicate that emotional support (<i>p</i> < 0.001), information support (<i>p</i> < 0.05), and network support (<i>p</i> < 0.001) positively influence the notion of patient empowerment. In turn, patient empowerment positively influences patient satisfaction (<i>p</i> < 0.001). The proposed framework contributes to the health communication literature by introducing a novel framework for patient satisfaction in the social media context, which provides important inputs for healthcare service providers in developing patient empowerment strategies. |
| first_indexed | 2024-03-09T19:40:45Z |
| format | Article |
| id | doaj.art-b9a5fe75f62640dbb6730fa95821501d |
| institution | Directory Open Access Journal |
| issn | 2227-9709 |
| language | English |
| last_indexed | 2024-03-09T19:40:45Z |
| publishDate | 2022-03-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Informatics |
| spelling | doaj.art-b9a5fe75f62640dbb6730fa95821501d2023-11-24T01:40:55ZengMDPI AGInformatics2227-97092022-03-01912210.3390/informatics9010022Social Media and Social Support: A Framework for Patient Satisfaction in HealthcareMd Irfanuzzaman Khan0Zoeb Ur Rahman1M. Abu Saleh2Saeed Uz Zaman Khan3Canberra Business School, University of Canberra Bruce Campus, Canberra 2617, AustraliaLondon School of Commerce, Dhaka Centre, Dhaka 1212, BangladeshCanberra Business School, University of Canberra Bruce Campus, Canberra 2617, AustraliaCanberra Business School, University of Canberra Bruce Campus, Canberra 2617, AustraliaSocial media has been a powerful source of social support for health consumers. In the healthcare sector, social media has thrived, building on various dynamic platforms supporting the connection between social relationships, health, and wellbeing. While prior research has shown that social support exerts a positive impact on health outcomes, there is scant literature examining the implications of social support for patient satisfaction, which suggests that there is a profound gap in the extant literature. The objective of this study is to develop and test a theoretical model for understanding the relationship between different dimensions of social support and patient empowerment. The study further investigates the debated relationship between patient empowerment and patient satisfaction. The measurement model indicated an acceptable fit (<i>χ</i><sup>2</sup> = 260.226; <i>df</i>, 107, <i>χ</i><sup>2</sup>/<i>df</i> = 2.432, RMSEA = 0.07, GFI = 0.90, IFI = 0.95, TLI = 0.94, and CFI = 0.95). Findings indicate that emotional support (<i>p</i> < 0.001), information support (<i>p</i> < 0.05), and network support (<i>p</i> < 0.001) positively influence the notion of patient empowerment. In turn, patient empowerment positively influences patient satisfaction (<i>p</i> < 0.001). The proposed framework contributes to the health communication literature by introducing a novel framework for patient satisfaction in the social media context, which provides important inputs for healthcare service providers in developing patient empowerment strategies.https://www.mdpi.com/2227-9709/9/1/22social mediasocial supportpatient satisfactiononline healthcarepatient empowermentpatient engagement |
| spellingShingle | Md Irfanuzzaman Khan Zoeb Ur Rahman M. Abu Saleh Saeed Uz Zaman Khan Social Media and Social Support: A Framework for Patient Satisfaction in Healthcare Informatics social media social support patient satisfaction online healthcare patient empowerment patient engagement |
| title | Social Media and Social Support: A Framework for Patient Satisfaction in Healthcare |
| title_full | Social Media and Social Support: A Framework for Patient Satisfaction in Healthcare |
| title_fullStr | Social Media and Social Support: A Framework for Patient Satisfaction in Healthcare |
| title_full_unstemmed | Social Media and Social Support: A Framework for Patient Satisfaction in Healthcare |
| title_short | Social Media and Social Support: A Framework for Patient Satisfaction in Healthcare |
| title_sort | social media and social support a framework for patient satisfaction in healthcare |
| topic | social media social support patient satisfaction online healthcare patient empowerment patient engagement |
| url | https://www.mdpi.com/2227-9709/9/1/22 |
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