A structural approach to integrating total quality management and knowledge management with supply chain learning
The aim of this study is to integrate total quality management (TQM) and knowledge management (KM) into a unified framework to study supply chain learning among partnering firms. The impacts of TQM practices (e.g. leadership, strategic planning, customer focus, information analysis, people managemen...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Vilnius Gediminas Technical University
2012-09-01
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| Series: | Journal of Business Economics and Management |
| Subjects: | |
| Online Access: | https://journals.vgtu.lt/index.php/JBEM/article/view/4427 |
| _version_ | 1818786946965569536 |
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| author | Siew-Phaik Loke Alan G. Downe Murali Sambasivan Khalizani Khalid |
| author_facet | Siew-Phaik Loke Alan G. Downe Murali Sambasivan Khalizani Khalid |
| author_sort | Siew-Phaik Loke |
| collection | DOAJ |
| description | The aim of this study is to integrate total quality management (TQM) and knowledge management (KM) into a unified framework to study supply chain learning among partnering firms. The impacts of TQM practices (e.g. leadership, strategic planning, customer focus, information analysis, people management and process management) and KM practices including KM process, leadership in KM, KM culture, KM technology and KM measurement on supply chain learning were examined. In this study, mail questionnaire have been sent to the managers consists of the Malaysian manufacturing and service firms. A total of 202 firms participated in this study. While greater level of TQM practices tends to enhance KM practices, we found that both TQM and KM are significantly positively related to supply chain learning. The findings of this study empirically tested and confirmed the proposed integrated model. It is hoped that findings from this paper can provide greater understanding in the areas of quality and knowledge management, and illustrate how these practices can enrich the supply chain learning among partnering firms. |
| first_indexed | 2024-12-18T13:59:58Z |
| format | Article |
| id | doaj.art-b9e86245aa594b299f4533109deefbb0 |
| institution | Directory Open Access Journal |
| issn | 1611-1699 2029-4433 |
| language | English |
| last_indexed | 2024-12-18T13:59:58Z |
| publishDate | 2012-09-01 |
| publisher | Vilnius Gediminas Technical University |
| record_format | Article |
| series | Journal of Business Economics and Management |
| spelling | doaj.art-b9e86245aa594b299f4533109deefbb02022-12-21T21:05:21ZengVilnius Gediminas Technical UniversityJournal of Business Economics and Management1611-16992029-44332012-09-0113410.3846/16111699.2011.620170A structural approach to integrating total quality management and knowledge management with supply chain learningSiew-Phaik Loke0Alan G. Downe1Murali Sambasivan2Khalizani Khalid3Faculty of Business Management, Universiti Teknologi MARA (UiTM), Bota, MalaysiaSchool of Business, Curtin University Sarawak, Miri, MalaysiaGraduate School of Management, Universiti Putra Malaysia, Serdang, MalaysiaFaculty of Business Management, Universiti Teknologi MARA (UiTM), Bota, MalaysiaThe aim of this study is to integrate total quality management (TQM) and knowledge management (KM) into a unified framework to study supply chain learning among partnering firms. The impacts of TQM practices (e.g. leadership, strategic planning, customer focus, information analysis, people management and process management) and KM practices including KM process, leadership in KM, KM culture, KM technology and KM measurement on supply chain learning were examined. In this study, mail questionnaire have been sent to the managers consists of the Malaysian manufacturing and service firms. A total of 202 firms participated in this study. While greater level of TQM practices tends to enhance KM practices, we found that both TQM and KM are significantly positively related to supply chain learning. The findings of this study empirically tested and confirmed the proposed integrated model. It is hoped that findings from this paper can provide greater understanding in the areas of quality and knowledge management, and illustrate how these practices can enrich the supply chain learning among partnering firms.https://journals.vgtu.lt/index.php/JBEM/article/view/4427TQMquality managementknowledge managementsupply chainMalaysiastructural equation modelling |
| spellingShingle | Siew-Phaik Loke Alan G. Downe Murali Sambasivan Khalizani Khalid A structural approach to integrating total quality management and knowledge management with supply chain learning Journal of Business Economics and Management TQM quality management knowledge management supply chain Malaysia structural equation modelling |
| title | A structural approach to integrating total quality management and knowledge management with supply chain learning |
| title_full | A structural approach to integrating total quality management and knowledge management with supply chain learning |
| title_fullStr | A structural approach to integrating total quality management and knowledge management with supply chain learning |
| title_full_unstemmed | A structural approach to integrating total quality management and knowledge management with supply chain learning |
| title_short | A structural approach to integrating total quality management and knowledge management with supply chain learning |
| title_sort | structural approach to integrating total quality management and knowledge management with supply chain learning |
| topic | TQM quality management knowledge management supply chain Malaysia structural equation modelling |
| url | https://journals.vgtu.lt/index.php/JBEM/article/view/4427 |
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