Comparing the Performance of Emergency Department Personnel and Patients’ Preferences in Breaking Bad News
Objective: Breaking bad news (BBN) is a critical aspect of healthcare delivery that can have significantimplications for patients’ outcomes. Inadequate and inappropriate delivery of bad news can result in detrimentalpsychological and emotional effects. This study aimed to compare the performance of...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Shiraz University of Medical Sciences
2023-07-01
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| Series: | Bulletin of Emergency and Trauma |
| Subjects: | |
| Online Access: | https://beat.sums.ac.ir/article_49408_1d28aee5ffc7bf779e3c7cc2701a27fd.pdf |
| _version_ | 1797753840481599488 |
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| author | Mohammad Gholami sina valiee naser kamyari salam vatandost |
| author_facet | Mohammad Gholami sina valiee naser kamyari salam vatandost |
| author_sort | Mohammad Gholami |
| collection | DOAJ |
| description | Objective: Breaking bad news (BBN) is a critical aspect of healthcare delivery that can have significantimplications for patients’ outcomes. Inadequate and inappropriate delivery of bad news can result in detrimentalpsychological and emotional effects. This study aimed to compare the performance of emergency department(ED) personnel and patients’ preferences in BBN.Methods: This descriptive-analytical study was conducted in 2022, and 135 patients who were admitted to theED were included using quota sampling. Data were collected using a demographic questionnaire, a researchermadequestionnaire, and a standard questionnaire on attitudes toward the methods of BBN in the ED. The datawere analyzed using SPSS software (version 16), and a p-value<0.05 was considered statistically significant.Results: The results showed that the majority of patients (69.6%) received bad news from nurses. Based on theconditions mentioned in the standard questionnaire, the overall performance of personnel was 6.08±4.22 out of19, while the overall attitude score (59.66±7.66 out of 76) revealed patients’ high tendency to receive bad news.There was a statistically significant difference between the total score of personnel performances and the totalscore of patients’ attitudes (p=0.001).Conclusion: The performance of ED personnel concerning patients’ attitudes toward the method of BBN inthe emergency department was not optimal. Therefore, it is recommended to implement appropriate trainingprograms for medical professionals, especially physicians, and nurses, to enhance their communication skillsand reduce the detrimental effects of inappropriate delivery of bad news in medical settings. |
| first_indexed | 2024-03-12T17:24:51Z |
| format | Article |
| id | doaj.art-ba4ba50b422d4b66906282c78e40fb5c |
| institution | Directory Open Access Journal |
| issn | 2322-2522 2322-3960 |
| language | English |
| last_indexed | 2024-03-12T17:24:51Z |
| publishDate | 2023-07-01 |
| publisher | Shiraz University of Medical Sciences |
| record_format | Article |
| series | Bulletin of Emergency and Trauma |
| spelling | doaj.art-ba4ba50b422d4b66906282c78e40fb5c2023-08-05T08:13:48ZengShiraz University of Medical SciencesBulletin of Emergency and Trauma2322-25222322-39602023-07-0111314615310.30476/beat.2023.98439.142849408Comparing the Performance of Emergency Department Personnel and Patients’ Preferences in Breaking Bad NewsMohammad Gholami0sina valiee1naser kamyari2salam vatandost31. Student Research Committee, Kurdistan University of Medical Sciences, Sanandaj, IranClinical Care Research Center, Research Institute for Health Development, Kurdistan University of Medical Sciences, Sanandaj, IranDepartment of Biostatistics and Epidemiology, School of Health, Abadan University of Medical Sciences, Abadan, IranClinical Care Research Center, Research Institute for Health Development, Kurdistan University of Medical Sciences, Sanandaj, IranObjective: Breaking bad news (BBN) is a critical aspect of healthcare delivery that can have significantimplications for patients’ outcomes. Inadequate and inappropriate delivery of bad news can result in detrimentalpsychological and emotional effects. This study aimed to compare the performance of emergency department(ED) personnel and patients’ preferences in BBN.Methods: This descriptive-analytical study was conducted in 2022, and 135 patients who were admitted to theED were included using quota sampling. Data were collected using a demographic questionnaire, a researchermadequestionnaire, and a standard questionnaire on attitudes toward the methods of BBN in the ED. The datawere analyzed using SPSS software (version 16), and a p-value<0.05 was considered statistically significant.Results: The results showed that the majority of patients (69.6%) received bad news from nurses. Based on theconditions mentioned in the standard questionnaire, the overall performance of personnel was 6.08±4.22 out of19, while the overall attitude score (59.66±7.66 out of 76) revealed patients’ high tendency to receive bad news.There was a statistically significant difference between the total score of personnel performances and the totalscore of patients’ attitudes (p=0.001).Conclusion: The performance of ED personnel concerning patients’ attitudes toward the method of BBN inthe emergency department was not optimal. Therefore, it is recommended to implement appropriate trainingprograms for medical professionals, especially physicians, and nurses, to enhance their communication skillsand reduce the detrimental effects of inappropriate delivery of bad news in medical settings.https://beat.sums.ac.ir/article_49408_1d28aee5ffc7bf779e3c7cc2701a27fd.pdfemployee performancebreaking bad newsemergency departmentpatientattitude |
| spellingShingle | Mohammad Gholami sina valiee naser kamyari salam vatandost Comparing the Performance of Emergency Department Personnel and Patients’ Preferences in Breaking Bad News Bulletin of Emergency and Trauma employee performance breaking bad news emergency department patient attitude |
| title | Comparing the Performance of Emergency Department Personnel and Patients’ Preferences in Breaking Bad News |
| title_full | Comparing the Performance of Emergency Department Personnel and Patients’ Preferences in Breaking Bad News |
| title_fullStr | Comparing the Performance of Emergency Department Personnel and Patients’ Preferences in Breaking Bad News |
| title_full_unstemmed | Comparing the Performance of Emergency Department Personnel and Patients’ Preferences in Breaking Bad News |
| title_short | Comparing the Performance of Emergency Department Personnel and Patients’ Preferences in Breaking Bad News |
| title_sort | comparing the performance of emergency department personnel and patients preferences in breaking bad news |
| topic | employee performance breaking bad news emergency department patient attitude |
| url | https://beat.sums.ac.ir/article_49408_1d28aee5ffc7bf779e3c7cc2701a27fd.pdf |
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