Hospital’s competitive advantage through service quality, information systems and Islamic work ethics
The aim of this study is to analyze and measure the factors that influence competitive advantage seen from the quality of services, Islamic work ethics and information systems. The population of this study was all patients of BPJS participants in hospitals in Kuningan, West Java. This study uses a p...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
LLC "CPC "Business Perspectives"
2019-05-01
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| Series: | Problems and Perspectives in Management |
| Subjects: | |
| Online Access: | https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/11963/PPM_2019_02_Rahmantya.pdf |
| _version_ | 1811199390895833088 |
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| author | Yanneri Elfa Kiswara Rahmantya Ubud Salim Djumahir Atim Djazuli |
| author_facet | Yanneri Elfa Kiswara Rahmantya Ubud Salim Djumahir Atim Djazuli |
| author_sort | Yanneri Elfa Kiswara Rahmantya |
| collection | DOAJ |
| description | The aim of this study is to analyze and measure the factors that influence competitive advantage seen from the quality of services, Islamic work ethics and information systems. The population of this study was all patients of BPJS participants in hospitals in Kuningan, West Java. This study uses a proportional random sampling technique to determine the sample. The respondents of this study were 115 respondents. Analysis was carried out using Partial Least Square (PLS). Results of the study prove that Islamic work ethics are positive and significant to competitive advantage. Competitive advantage can also be influenced by the hospital information system. Service quality also has a positive and significant influence on competitive advantage. Islamic work ethics, information system and service quality is a factor that can build competitive advantage in hospitals in Kuningan. |
| first_indexed | 2024-04-12T01:47:32Z |
| format | Article |
| id | doaj.art-bb07afd36fea499eafc5b7e316716aed |
| institution | Directory Open Access Journal |
| issn | 1727-7051 1810-5467 |
| language | English |
| last_indexed | 2024-04-12T01:47:32Z |
| publishDate | 2019-05-01 |
| publisher | LLC "CPC "Business Perspectives" |
| record_format | Article |
| series | Problems and Perspectives in Management |
| spelling | doaj.art-bb07afd36fea499eafc5b7e316716aed2022-12-22T03:53:02ZengLLC "CPC "Business Perspectives"Problems and Perspectives in Management1727-70511810-54672019-05-0117219320410.21511/ppm.17(2).2019.1411963Hospital’s competitive advantage through service quality, information systems and Islamic work ethicsYanneri Elfa Kiswara Rahmantya0Ubud Salim1Djumahir2Atim Djazuli3Student, Faculty of Economics and Business, Management Department, University of BrawijayaProfessor, Lecturer, University of BrawijayaDoctor, Lecturer, Faculty of Economics and Business, University of BrawijayaDoctor, Lecturer, Faculty of Economics and Business, University of BrawijayaThe aim of this study is to analyze and measure the factors that influence competitive advantage seen from the quality of services, Islamic work ethics and information systems. The population of this study was all patients of BPJS participants in hospitals in Kuningan, West Java. This study uses a proportional random sampling technique to determine the sample. The respondents of this study were 115 respondents. Analysis was carried out using Partial Least Square (PLS). Results of the study prove that Islamic work ethics are positive and significant to competitive advantage. Competitive advantage can also be influenced by the hospital information system. Service quality also has a positive and significant influence on competitive advantage. Islamic work ethics, information system and service quality is a factor that can build competitive advantage in hospitals in Kuningan.https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/11963/PPM_2019_02_Rahmantya.pdfcompetitive advantageinformation systemIslamic work ethicsservice quality |
| spellingShingle | Yanneri Elfa Kiswara Rahmantya Ubud Salim Djumahir Atim Djazuli Hospital’s competitive advantage through service quality, information systems and Islamic work ethics Problems and Perspectives in Management competitive advantage information system Islamic work ethics service quality |
| title | Hospital’s competitive advantage through service quality, information systems and Islamic work ethics |
| title_full | Hospital’s competitive advantage through service quality, information systems and Islamic work ethics |
| title_fullStr | Hospital’s competitive advantage through service quality, information systems and Islamic work ethics |
| title_full_unstemmed | Hospital’s competitive advantage through service quality, information systems and Islamic work ethics |
| title_short | Hospital’s competitive advantage through service quality, information systems and Islamic work ethics |
| title_sort | hospital s competitive advantage through service quality information systems and islamic work ethics |
| topic | competitive advantage information system Islamic work ethics service quality |
| url | https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/11963/PPM_2019_02_Rahmantya.pdf |
| work_keys_str_mv | AT yannerielfakiswararahmantya hospitalscompetitiveadvantagethroughservicequalityinformationsystemsandislamicworkethics AT ubudsalim hospitalscompetitiveadvantagethroughservicequalityinformationsystemsandislamicworkethics AT djumahir hospitalscompetitiveadvantagethroughservicequalityinformationsystemsandislamicworkethics AT atimdjazuli hospitalscompetitiveadvantagethroughservicequalityinformationsystemsandislamicworkethics |