Maternal Satisfaction with Delivery Services of Government Hospitals in Ambo Town, West Shoa Zone, Oromia Region, Ethiopia, 2020

Teshome Gejea,1 Muktar Abadiga,2 Tahir Hasen2 1School of Nursing and Midwifery, Institute of Health Sciences, Ambo University Referral Hospital, Ambo, Ethiopia; 2School of Nursing and Midwifery, Institute of Health Sciences, Wollega University, Nekemte, EthiopiaCorrespondence: Muktar Abadiga Email m...

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Main Authors: Gejea T, Abadiga M, Hasen T
Format: Article
Language:English
Published: Dove Medical Press 2020-07-01
Series:Patient Preference and Adherence
Subjects:
Online Access:https://www.dovepress.com/maternal-satisfaction-with-delivery-services-of-government-hospitals-i-peer-reviewed-article-PPA
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author Gejea T
Abadiga M
Hasen T
author_facet Gejea T
Abadiga M
Hasen T
author_sort Gejea T
collection DOAJ
description Teshome Gejea,1 Muktar Abadiga,2 Tahir Hasen2 1School of Nursing and Midwifery, Institute of Health Sciences, Ambo University Referral Hospital, Ambo, Ethiopia; 2School of Nursing and Midwifery, Institute of Health Sciences, Wollega University, Nekemte, EthiopiaCorrespondence: Muktar Abadiga Email muktarabadiga@gmail.comBackground: Maternal satisfaction with delivery service is used to measure the ability of services provided to meet consumers’ expectations. Satisfying women with the care given during labor and delivery helps to develop a positive childbirth experience and a favorable attitude towards motherhood. There were limited studies that assessed maternal satisfaction in Ethiopia, and this study aimed to assess delivery service satisfaction and its associated factors among mothers who gave birth at public hospitals of Ambo town, West Ethiopia.Methods: Institutional-based cross-sectional study was conducted on 384 women, from April 20 to May 20, 2019, in public hospitals of Ambo town. The study participants were selected by systematic random sampling method and interviewed using structured questionnaires. The data were checked, coded and entered into Epi info version 7, and then exported to SPSS version 20 for analysis. Multivariable logistic regression analysis was performed to identify predictors of maternal satisfaction. A variable with a P value of less than 0.05 was considered statistically significant.Results: A total of 384 study participants were involved, making a response rate of 100%. Out of 384 mothers who participated in the study, 322 (83.9%) were satisfied with the delivery service, and 62 (16.1%) were unsatisfied with the delivery service. Monthly income less than 650 ETB (AOR=0.46, 95% CI: 0.22, 0.94) was associated with decreased maternal satisfaction. On the other hand, normal birth outcome (AOR=4.409, 95% CI: 1.453, 13.375) and maintenance of mothers’ privacy (AOR = 8.405, 95% CI: 1.74,29.59) were associated with increased maternal satisfaction with delivery services.Conclusion: The level of maternal satisfaction with the delivery services in this study was moderate. Monthly income, maternal birth outcome and maintenance of privacy were significantly associated with maternal satisfaction.Keywords: maternal, satisfaction, Ambo town, Ethiopia
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spelling doaj.art-bb0866a7b3414f92971c52a14d07a5632022-12-21T22:39:53ZengDove Medical PressPatient Preference and Adherence1177-889X2020-07-01Volume 141225123555542Maternal Satisfaction with Delivery Services of Government Hospitals in Ambo Town, West Shoa Zone, Oromia Region, Ethiopia, 2020Gejea TAbadiga MHasen TTeshome Gejea,1 Muktar Abadiga,2 Tahir Hasen2 1School of Nursing and Midwifery, Institute of Health Sciences, Ambo University Referral Hospital, Ambo, Ethiopia; 2School of Nursing and Midwifery, Institute of Health Sciences, Wollega University, Nekemte, EthiopiaCorrespondence: Muktar Abadiga Email muktarabadiga@gmail.comBackground: Maternal satisfaction with delivery service is used to measure the ability of services provided to meet consumers’ expectations. Satisfying women with the care given during labor and delivery helps to develop a positive childbirth experience and a favorable attitude towards motherhood. There were limited studies that assessed maternal satisfaction in Ethiopia, and this study aimed to assess delivery service satisfaction and its associated factors among mothers who gave birth at public hospitals of Ambo town, West Ethiopia.Methods: Institutional-based cross-sectional study was conducted on 384 women, from April 20 to May 20, 2019, in public hospitals of Ambo town. The study participants were selected by systematic random sampling method and interviewed using structured questionnaires. The data were checked, coded and entered into Epi info version 7, and then exported to SPSS version 20 for analysis. Multivariable logistic regression analysis was performed to identify predictors of maternal satisfaction. A variable with a P value of less than 0.05 was considered statistically significant.Results: A total of 384 study participants were involved, making a response rate of 100%. Out of 384 mothers who participated in the study, 322 (83.9%) were satisfied with the delivery service, and 62 (16.1%) were unsatisfied with the delivery service. Monthly income less than 650 ETB (AOR=0.46, 95% CI: 0.22, 0.94) was associated with decreased maternal satisfaction. On the other hand, normal birth outcome (AOR=4.409, 95% CI: 1.453, 13.375) and maintenance of mothers’ privacy (AOR = 8.405, 95% CI: 1.74,29.59) were associated with increased maternal satisfaction with delivery services.Conclusion: The level of maternal satisfaction with the delivery services in this study was moderate. Monthly income, maternal birth outcome and maintenance of privacy were significantly associated with maternal satisfaction.Keywords: maternal, satisfaction, Ambo town, Ethiopiahttps://www.dovepress.com/maternal-satisfaction-with-delivery-services-of-government-hospitals-i-peer-reviewed-article-PPAmaternalsatisfactionambo townethiopia
spellingShingle Gejea T
Abadiga M
Hasen T
Maternal Satisfaction with Delivery Services of Government Hospitals in Ambo Town, West Shoa Zone, Oromia Region, Ethiopia, 2020
Patient Preference and Adherence
maternal
satisfaction
ambo town
ethiopia
title Maternal Satisfaction with Delivery Services of Government Hospitals in Ambo Town, West Shoa Zone, Oromia Region, Ethiopia, 2020
title_full Maternal Satisfaction with Delivery Services of Government Hospitals in Ambo Town, West Shoa Zone, Oromia Region, Ethiopia, 2020
title_fullStr Maternal Satisfaction with Delivery Services of Government Hospitals in Ambo Town, West Shoa Zone, Oromia Region, Ethiopia, 2020
title_full_unstemmed Maternal Satisfaction with Delivery Services of Government Hospitals in Ambo Town, West Shoa Zone, Oromia Region, Ethiopia, 2020
title_short Maternal Satisfaction with Delivery Services of Government Hospitals in Ambo Town, West Shoa Zone, Oromia Region, Ethiopia, 2020
title_sort maternal satisfaction with delivery services of government hospitals in ambo town west shoa zone oromia region ethiopia 2020
topic maternal
satisfaction
ambo town
ethiopia
url https://www.dovepress.com/maternal-satisfaction-with-delivery-services-of-government-hospitals-i-peer-reviewed-article-PPA
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AT hasent maternalsatisfactionwithdeliveryservicesofgovernmenthospitalsinambotownwestshoazoneoromiaregionethiopia2020