Innovation in service industry: the role of consultants
Much of the existing literature on innovation intermediaries is focused on manufacturing, and limited scientific knowledge has been developed about the role of intermediaries in services. This paper aims to expand and test an existing framework on the roles and functions of intermediaries in service...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Universidade do Porto, Faculdade de Engenharia (FEUP)
2018-03-01
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| Series: | Journal of Innovation Management |
| Subjects: | |
| Online Access: | https://journalsojs3.fe.up.pt/index.php/jim/article/view/429 |
| _version_ | 1818622447762538496 |
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| author | Manuela Dias Rezende Pinto Irina Saur-Amaral Carlos Melo Brito |
| author_facet | Manuela Dias Rezende Pinto Irina Saur-Amaral Carlos Melo Brito |
| author_sort | Manuela Dias Rezende Pinto |
| collection | DOAJ |
| description | Much of the existing literature on innovation intermediaries is focused on manufacturing, and limited scientific knowledge has been developed about the role of intermediaries in services. This paper aims to expand and test an existing framework on the roles and functions of intermediaries in services, focusing specifically on consultancies. Furthermore, it is investigated to what extent services and manufacturing are perceived as different clients, and what represents the added-value of consultancies. Using a case study approach, consultancies´ activities are analysed and compared within services and manufacturing contexts. Findings indicate that while consultancies do not consider manufacturing companies different from service companies, during the collaboration process several differences do exist in terms of their role in these two types of companies, mainly due to different degrees of development of the corresponding innovation strategies and to different perspectives regarding the use of technology. |
| first_indexed | 2024-12-16T18:25:19Z |
| format | Article |
| id | doaj.art-bb95a6078e2a427395cd12f19a2ad5c4 |
| institution | Directory Open Access Journal |
| issn | 2183-0606 |
| language | English |
| last_indexed | 2024-12-16T18:25:19Z |
| publishDate | 2018-03-01 |
| publisher | Universidade do Porto, Faculdade de Engenharia (FEUP) |
| record_format | Article |
| series | Journal of Innovation Management |
| spelling | doaj.art-bb95a6078e2a427395cd12f19a2ad5c42022-12-21T22:21:25ZengUniversidade do Porto, Faculdade de Engenharia (FEUP)Journal of Innovation Management2183-06062018-03-01547410210.24840/2183-0606_005.004_0006429Innovation in service industry: the role of consultantsManuela Dias Rezende Pinto0Irina Saur-Amaral1Carlos Melo Brito2FEP - University of PortoSchool of Business & Social Sciences, Universidade EuropeiaFEP - University of PortoMuch of the existing literature on innovation intermediaries is focused on manufacturing, and limited scientific knowledge has been developed about the role of intermediaries in services. This paper aims to expand and test an existing framework on the roles and functions of intermediaries in services, focusing specifically on consultancies. Furthermore, it is investigated to what extent services and manufacturing are perceived as different clients, and what represents the added-value of consultancies. Using a case study approach, consultancies´ activities are analysed and compared within services and manufacturing contexts. Findings indicate that while consultancies do not consider manufacturing companies different from service companies, during the collaboration process several differences do exist in terms of their role in these two types of companies, mainly due to different degrees of development of the corresponding innovation strategies and to different perspectives regarding the use of technology.https://journalsojs3.fe.up.pt/index.php/jim/article/view/429consultanciesinnovation intermediariesservice innovationtechnological and non-technological innovation. |
| spellingShingle | Manuela Dias Rezende Pinto Irina Saur-Amaral Carlos Melo Brito Innovation in service industry: the role of consultants Journal of Innovation Management consultancies innovation intermediaries service innovation technological and non-technological innovation. |
| title | Innovation in service industry: the role of consultants |
| title_full | Innovation in service industry: the role of consultants |
| title_fullStr | Innovation in service industry: the role of consultants |
| title_full_unstemmed | Innovation in service industry: the role of consultants |
| title_short | Innovation in service industry: the role of consultants |
| title_sort | innovation in service industry the role of consultants |
| topic | consultancies innovation intermediaries service innovation technological and non-technological innovation. |
| url | https://journalsojs3.fe.up.pt/index.php/jim/article/view/429 |
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