An exploration of card payment services in Mexico: A managerial and customer perspective

This study is rooted in trust theory to comprehensively understand the determinants of card payment usage in the context of Mexico. Thus, we employed a quantitative approach to investigate how attitude, security, trust, distrust, and intention aid the advancement of card payment usage in Mexico. Ou...

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Bibliographic Details
Main Authors: Sunday Adewale Olaleye, Nuraddeen Nuhu, Erika Gallindo
Format: Article
Language:English
Published: Universidad Alberto Hurtado 2022-12-01
Series:Journal of Technology Management & Innovation
Subjects:
Online Access:https://www.jotmi.org/index.php/GT/article/view/3982
Description
Summary:This study is rooted in trust theory to comprehensively understand the determinants of card payment usage in the context of Mexico. Thus, we employed a quantitative approach to investigate how attitude, security, trust, distrust, and intention aid the advancement of card payment usage in Mexico. Our findings show the direct and indirect determinants of card payment use and establish the interaction effects of trust and card payment advancement through gender. Consequently, this study moves the emerging mobile card payments literature forward by providing significant managerial, theoretical, and empirical contributions and assuaging feelings of distrust towards card payment services.
ISSN:0718-2724