Liderazgo orientado a la gente en call centers

Liderazgo orientado a la gente en call centers

Propósito – Los call centers generan estrés y ausentismo en el personal y la literatura sugiere que el liderazgo orientado a la gente es el tipo adecuado de supervisión para tal situación. Este estudio comparó sus efectos versus los de otros tipos de liderazgo. Metodología – Datos de ausentismo de 3...

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Bibliographic Details
Main Authors:	Federico R. León, Oswaldo Morales, Juan D. Ramos, Álvaro Goyenechea, Paul A. Rojas, José Meza, Andrés Burga-León
Format:	Article
Language:	English
Published:	Emerald Publishing 2017-12-01
Series:	Journal of Economics Finance and Administrative Science
Subjects:	Personnel management Organizational theory and behaviour Call center Absenteeism People-oriented leadership Framework of values in competition
Online Access:	https://www.emeraldinsight.com/doi/pdfplus/10.1108/JEFAS-03-2017-0058

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