Possible associations between callers’ degree-of-worry and their socioeconomic status when contacting out-of-hours services: a prospective cohort study

Possible associations between callers’ degree-of-worry and their socioeconomic status when contacting out-of-hours services: a prospective cohort study

Abstract Background Telephone triage within out-of-hours (OOH) services aims to ascertain the urgency of a caller’s medical condition in order to determine the correct type of health care needed, ensuring patient safety. To improve the triage process by increasing patient-centred communication, a tr...

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Bibliographic Details
Main Authors: Sita LeBlanc Thilsted, Fredrik Folke, Janne S. Tolstrup, Lau Caspar Thygesen, Hejdi Gamst-Jensen
Format: Article
Language:English
Published: BMC 2021-04-01
Series:BMC Emergency Medicine
Subjects:
Decision support systems
Emergency medicine
Telephone hotlines
Triage
Patient-centred care
Decision making
Online Access:https://doi.org/10.1186/s12873-021-00452-0

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