Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan
The main objective of this study was to compare customer satisfaction with the quality of e-banking services among state, private and altered banks in Isfahan. In terms of purpose, this study is descriptive and this is a survey. The population of this research includes all clients of state, private...
Main Authors: | , |
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Format: | Article |
Language: | English |
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EconJournals
2017-03-01
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Series: | International Review of Management and Marketing |
Online Access: | http://mail.econjournals.com/index.php/irmm/article/view/4480 |
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author | Mahdi Rezapour Mehraban Hadi Peykani |
author_facet | Mahdi Rezapour Mehraban Hadi Peykani |
author_sort | Mahdi Rezapour |
collection | DOAJ |
description |
The main objective of this study was to compare customer satisfaction with the quality of e-banking services among state, private and altered banks in Isfahan. In terms of purpose, this study is descriptive and this is a survey. The population of this research includes all clients of state, private and altered banks in Isfahan. Depending on the bank, the sampling method was available stratified sampling. In this study, a questionnaire was used to assess the variables. The results showed that there is a significant difference between the beauty of the website and privacy between state, private and altered banks and in all the variables, men scored more than women on average.
Keywords: Customer Satisfaction, Service Quality, State Banks, Private Banks, Altered Banks
JEL Classifications: E37, E32, C53, C5
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first_indexed | 2024-04-10T14:10:16Z |
format | Article |
id | doaj.art-bc01f609f12844bf91c8eb1804c7b186 |
institution | Directory Open Access Journal |
issn | 2146-4405 |
language | English |
last_indexed | 2024-04-10T14:10:16Z |
publishDate | 2017-03-01 |
publisher | EconJournals |
record_format | Article |
series | International Review of Management and Marketing |
spelling | doaj.art-bc01f609f12844bf91c8eb1804c7b1862023-02-15T16:09:49ZengEconJournalsInternational Review of Management and Marketing2146-44052017-03-0172Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in IsfahanMahdi RezapourMehraban Hadi Peykani The main objective of this study was to compare customer satisfaction with the quality of e-banking services among state, private and altered banks in Isfahan. In terms of purpose, this study is descriptive and this is a survey. The population of this research includes all clients of state, private and altered banks in Isfahan. Depending on the bank, the sampling method was available stratified sampling. In this study, a questionnaire was used to assess the variables. The results showed that there is a significant difference between the beauty of the website and privacy between state, private and altered banks and in all the variables, men scored more than women on average. Keywords: Customer Satisfaction, Service Quality, State Banks, Private Banks, Altered Banks JEL Classifications: E37, E32, C53, C5 http://mail.econjournals.com/index.php/irmm/article/view/4480 |
spellingShingle | Mahdi Rezapour Mehraban Hadi Peykani Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan International Review of Management and Marketing |
title | Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan |
title_full | Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan |
title_fullStr | Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan |
title_full_unstemmed | Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan |
title_short | Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan |
title_sort | compare customer satisfaction with the quality of e banking services among state private and altered banks in isfahan |
url | http://mail.econjournals.com/index.php/irmm/article/view/4480 |
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