Effects of People-oriented Leadership and Subordinate Employability on Call Center Withdrawal Behaviors
Call-center employees are prone to lateness, absenteeism, and turnover because their jobs are low-wage, low-skill, and provoke high levels of stress. Thus, considerate supervisors achieve from them better performance and reduced turnover. This study tested in a Peruvian call center (N = 255) various...
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| Format: | Article |
| Language: | English |
| Published: |
Colegio Oficial de Psicólogos de Madrid
2018-03-01
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| Series: | Journal of Work and Organizational Psychology |
| Subjects: | |
| Online Access: |
http://journals.copmadrid.org/jwop/archivos/articulo20180322134902.pdf
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