KEPUASAN LAYANAN KESEHATAN POLI UMUM DI RSIA ARAFAH ANWAR MEDIKA SUKODONO SIDOARJO
This study aims to determine the satisfaction of patients in using health services at general poly hospital of Arafah Anwar Medika Sukodono in Sidoarjo. The survey was conducted on 50 new patients who received health services at Polia General Hospital Anwar Medika Sukodono Sidoarjo Regency. Instrum...
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| Format: | Article |
| Language: | Indonesian |
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Fakultas Kesehatan Universitas Nahdlatul Ulama Surabaya
2018-10-01
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| Series: | Medical Technology and Public Health Journal |
| Subjects: | |
| Online Access: | https://journal2.unusa.ac.id/index.php/MTPHJ/article/view/569 |
| _version_ | 1811333097275260928 |
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| author | Nur Ilahi Anjani |
| author_facet | Nur Ilahi Anjani |
| author_sort | Nur Ilahi Anjani |
| collection | DOAJ |
| description |
This study aims to determine the satisfaction of patients in using health services at general poly
hospital of Arafah Anwar Medika Sukodono in Sidoarjo. The survey was conducted on 50 new
patients who received health services at Polia General Hospital Anwar Medika Sukodono Sidoarjo
Regency. Instruments are structured questionnaires through PSQ (Patient Satisfaction
Questionnaire). Data were analyzed using descriptive statistical test through the frequency
distribution table. Research shows the satisfaction of respondents to service in general poly in general
and the satisfaction of respondents related to facilities in the general poly is good. Satisfaction of
respondent to physician ability and doctor's accuracy is good. Satisfaction of respondent to attitude
of doctor and nurse to patient have good. Satisfaction of respondent on giving information from
doctor have good. Satisfaction of respondents related to the conformity of cost is good. Satisfaction
of respondents at the time of examination is also good. And the satisfaction of respondents related to
the access of respondents is good. This research recommends follow-up related inputs, suggestions,
complaints from the public related to the service so as to provide the best solution to the problems
faced by customers and conduct regular and continuous surveys to maintain the quality of service.
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| first_indexed | 2024-04-13T16:46:50Z |
| format | Article |
| id | doaj.art-bc96fff41c0843dfa0f3523dbd316447 |
| institution | Directory Open Access Journal |
| issn | 2549-189X 2549-2993 |
| language | Indonesian |
| last_indexed | 2024-04-13T16:46:50Z |
| publishDate | 2018-10-01 |
| publisher | Fakultas Kesehatan Universitas Nahdlatul Ulama Surabaya |
| record_format | Article |
| series | Medical Technology and Public Health Journal |
| spelling | doaj.art-bc96fff41c0843dfa0f3523dbd3164472022-12-22T02:39:03ZindFakultas Kesehatan Universitas Nahdlatul Ulama SurabayaMedical Technology and Public Health Journal2549-189X2549-29932018-10-012210.33086/mtphj.v2i2.569431KEPUASAN LAYANAN KESEHATAN POLI UMUM DI RSIA ARAFAH ANWAR MEDIKA SUKODONO SIDOARJONur Ilahi Anjani This study aims to determine the satisfaction of patients in using health services at general poly hospital of Arafah Anwar Medika Sukodono in Sidoarjo. The survey was conducted on 50 new patients who received health services at Polia General Hospital Anwar Medika Sukodono Sidoarjo Regency. Instruments are structured questionnaires through PSQ (Patient Satisfaction Questionnaire). Data were analyzed using descriptive statistical test through the frequency distribution table. Research shows the satisfaction of respondents to service in general poly in general and the satisfaction of respondents related to facilities in the general poly is good. Satisfaction of respondent to physician ability and doctor's accuracy is good. Satisfaction of respondent to attitude of doctor and nurse to patient have good. Satisfaction of respondent on giving information from doctor have good. Satisfaction of respondents related to the conformity of cost is good. Satisfaction of respondents at the time of examination is also good. And the satisfaction of respondents related to the access of respondents is good. This research recommends follow-up related inputs, suggestions, complaints from the public related to the service so as to provide the best solution to the problems faced by customers and conduct regular and continuous surveys to maintain the quality of service. https://journal2.unusa.ac.id/index.php/MTPHJ/article/view/569SatisfactionHealth ServicesGeneral Poly |
| spellingShingle | Nur Ilahi Anjani KEPUASAN LAYANAN KESEHATAN POLI UMUM DI RSIA ARAFAH ANWAR MEDIKA SUKODONO SIDOARJO Medical Technology and Public Health Journal Satisfaction Health Services General Poly |
| title | KEPUASAN LAYANAN KESEHATAN POLI UMUM DI RSIA ARAFAH ANWAR MEDIKA SUKODONO SIDOARJO |
| title_full | KEPUASAN LAYANAN KESEHATAN POLI UMUM DI RSIA ARAFAH ANWAR MEDIKA SUKODONO SIDOARJO |
| title_fullStr | KEPUASAN LAYANAN KESEHATAN POLI UMUM DI RSIA ARAFAH ANWAR MEDIKA SUKODONO SIDOARJO |
| title_full_unstemmed | KEPUASAN LAYANAN KESEHATAN POLI UMUM DI RSIA ARAFAH ANWAR MEDIKA SUKODONO SIDOARJO |
| title_short | KEPUASAN LAYANAN KESEHATAN POLI UMUM DI RSIA ARAFAH ANWAR MEDIKA SUKODONO SIDOARJO |
| title_sort | kepuasan layanan kesehatan poli umum di rsia arafah anwar medika sukodono sidoarjo |
| topic | Satisfaction Health Services General Poly |
| url | https://journal2.unusa.ac.id/index.php/MTPHJ/article/view/569 |
| work_keys_str_mv | AT nurilahianjani kepuasanlayanankesehatanpoliumumdirsiaarafahanwarmedikasukodonosidoarjo |