The experiences of 33 national COVID-19 dashboard teams during the first year of the pandemic in the World Health Organization European Region: A qualitative study
Background Governments across the World Health Organization (WHO) European Region have prioritised dashboards for reporting COVID-19 data. The ubiquitous use of dashboards for public reporting is a novel phenomenon. Objective This study explores the development of COVID-19 dashboards during the firs...
| Main Authors: | , , , , , , , , , , , , , , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2022-08-01
|
| Series: | Digital Health |
| Online Access: | https://doi.org/10.1177/20552076221121154 |
| _version_ | 1828147906798944256 |
|---|---|
| author | Erica Barbazza Damir Ivanković Karapet Davtyan Mircha Poldrugovac Zhamin Yelgezekova Claire Willmington Bernardo Meza-Torres Véronique L.L.C. Bos Óscar Brito Fernandes Alexandru Rotar Sabina Nuti Milena Vainieri Fabrizio Carinci Natasha Azzopardi-Muscat Oliver Groene David Novillo-Ortiz Niek Klazinga Dionne Kringos |
| author_facet | Erica Barbazza Damir Ivanković Karapet Davtyan Mircha Poldrugovac Zhamin Yelgezekova Claire Willmington Bernardo Meza-Torres Véronique L.L.C. Bos Óscar Brito Fernandes Alexandru Rotar Sabina Nuti Milena Vainieri Fabrizio Carinci Natasha Azzopardi-Muscat Oliver Groene David Novillo-Ortiz Niek Klazinga Dionne Kringos |
| author_sort | Erica Barbazza |
| collection | DOAJ |
| description | Background Governments across the World Health Organization (WHO) European Region have prioritised dashboards for reporting COVID-19 data. The ubiquitous use of dashboards for public reporting is a novel phenomenon. Objective This study explores the development of COVID-19 dashboards during the first year of the pandemic and identifies common barriers, enablers and lessons from the experiences of teams responsible for their development. Methods We applied multiple methods to identify and recruit COVID-19 dashboard teams, using a purposive, quota sampling approach. Semi-structured group interviews were conducted from April to June 2021. Using elaborative coding and thematic analysis, we derived descriptive and explanatory themes from the interview data. A validation workshop was held with study participants in June 2021. Results Eighty informants participated, representing 33 national COVID-19 dashboard teams across the WHO European Region. Most dashboards were launched swiftly during the first months of the pandemic, February to May 2020. The urgency, intense workload, limited human resources, data and privacy constraints and public scrutiny were common challenges in the initial development stage. Themes related to barriers or enablers were identified, pertaining to the pre-pandemic context, pandemic itself, people and processes and software, data and users. Lessons emerged around the themes of simplicity, trust, partnership, software and data and change. Conclusions COVID-19 dashboards were developed in a learning-by-doing approach. The experiences of teams reveal that initial underpreparedness was offset by high-level political endorsement, the professionalism of teams, accelerated data improvements and immediate support with commercial software solutions. To leverage the full potential of dashboards for health data reporting, investments are needed at the team, national and pan-European levels. |
| first_indexed | 2024-04-11T21:07:10Z |
| format | Article |
| id | doaj.art-bd5897760a414dc3a3c4521a1597596d |
| institution | Directory Open Access Journal |
| issn | 2055-2076 |
| language | English |
| last_indexed | 2024-04-11T21:07:10Z |
| publishDate | 2022-08-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Digital Health |
| spelling | doaj.art-bd5897760a414dc3a3c4521a1597596d2022-12-22T04:03:13ZengSAGE PublishingDigital Health2055-20762022-08-01810.1177/20552076221121154The experiences of 33 national COVID-19 dashboard teams during the first year of the pandemic in the World Health Organization European Region: A qualitative studyErica Barbazza0Damir Ivanković1Karapet Davtyan2Mircha Poldrugovac3Zhamin Yelgezekova4Claire Willmington5Bernardo Meza-Torres6Véronique L.L.C. Bos7Óscar Brito Fernandes8Alexandru Rotar9Sabina Nuti10Milena Vainieri11Fabrizio Carinci12Natasha Azzopardi-Muscat13Oliver Groene14David Novillo-Ortiz15Niek Klazinga16Dionne Kringos17 Department of Public and Occupational Health, , Amsterdam Public Health Research Institute, Amsterdam, the Netherlands Department of Public and Occupational Health, , Amsterdam Public Health Research Institute, Amsterdam, the Netherlands Division of Country Health Policies and Systems, WHO Regional Office for Europe, Copenhagen, Denmark Department of Public and Occupational Health, , Amsterdam Public Health Research Institute, Amsterdam, the Netherlands Department of Public and Occupational Health, , Amsterdam Public Health Research Institute, Amsterdam, the Netherlands Laboratorio Management e Sanità, Institute of Management and Department EMbeDS, Scuola Superiore Sant'Anna, Pisa, Italy Nuffield Department of Primary Care and Health Services, , Oxford, UK Department of Public and Occupational Health, , Amsterdam Public Health Research Institute, Amsterdam, the Netherlands Department of Health Economics, , Budapest, Hungary Department of Public and Occupational Health, , Amsterdam Public Health Research Institute, Amsterdam, the Netherlands Laboratorio Management e Sanità, Institute of Management and Department EMbeDS, Scuola Superiore Sant'Anna, Pisa, Italy Laboratorio Management e Sanità, Institute of Management and Department EMbeDS, Scuola Superiore Sant'Anna, Pisa, Italy ), Rome, Italy Division of Country Health Policies and Systems, WHO Regional Office for Europe, Copenhagen, Denmark , Hamburg, Germany Division of Country Health Policies and Systems, WHO Regional Office for Europe, Copenhagen, Denmark Department of Public and Occupational Health, , Amsterdam Public Health Research Institute, Amsterdam, the Netherlands Department of Public and Occupational Health, , Amsterdam Public Health Research Institute, Amsterdam, the NetherlandsBackground Governments across the World Health Organization (WHO) European Region have prioritised dashboards for reporting COVID-19 data. The ubiquitous use of dashboards for public reporting is a novel phenomenon. Objective This study explores the development of COVID-19 dashboards during the first year of the pandemic and identifies common barriers, enablers and lessons from the experiences of teams responsible for their development. Methods We applied multiple methods to identify and recruit COVID-19 dashboard teams, using a purposive, quota sampling approach. Semi-structured group interviews were conducted from April to June 2021. Using elaborative coding and thematic analysis, we derived descriptive and explanatory themes from the interview data. A validation workshop was held with study participants in June 2021. Results Eighty informants participated, representing 33 national COVID-19 dashboard teams across the WHO European Region. Most dashboards were launched swiftly during the first months of the pandemic, February to May 2020. The urgency, intense workload, limited human resources, data and privacy constraints and public scrutiny were common challenges in the initial development stage. Themes related to barriers or enablers were identified, pertaining to the pre-pandemic context, pandemic itself, people and processes and software, data and users. Lessons emerged around the themes of simplicity, trust, partnership, software and data and change. Conclusions COVID-19 dashboards were developed in a learning-by-doing approach. The experiences of teams reveal that initial underpreparedness was offset by high-level political endorsement, the professionalism of teams, accelerated data improvements and immediate support with commercial software solutions. To leverage the full potential of dashboards for health data reporting, investments are needed at the team, national and pan-European levels.https://doi.org/10.1177/20552076221121154 |
| spellingShingle | Erica Barbazza Damir Ivanković Karapet Davtyan Mircha Poldrugovac Zhamin Yelgezekova Claire Willmington Bernardo Meza-Torres Véronique L.L.C. Bos Óscar Brito Fernandes Alexandru Rotar Sabina Nuti Milena Vainieri Fabrizio Carinci Natasha Azzopardi-Muscat Oliver Groene David Novillo-Ortiz Niek Klazinga Dionne Kringos The experiences of 33 national COVID-19 dashboard teams during the first year of the pandemic in the World Health Organization European Region: A qualitative study Digital Health |
| title | The experiences of 33 national COVID-19 dashboard teams during the first year of the pandemic in the World Health Organization European Region: A qualitative study |
| title_full | The experiences of 33 national COVID-19 dashboard teams during the first year of the pandemic in the World Health Organization European Region: A qualitative study |
| title_fullStr | The experiences of 33 national COVID-19 dashboard teams during the first year of the pandemic in the World Health Organization European Region: A qualitative study |
| title_full_unstemmed | The experiences of 33 national COVID-19 dashboard teams during the first year of the pandemic in the World Health Organization European Region: A qualitative study |
| title_short | The experiences of 33 national COVID-19 dashboard teams during the first year of the pandemic in the World Health Organization European Region: A qualitative study |
| title_sort | experiences of 33 national covid 19 dashboard teams during the first year of the pandemic in the world health organization european region a qualitative study |
| url | https://doi.org/10.1177/20552076221121154 |
| work_keys_str_mv | AT ericabarbazza theexperiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT damirivankovic theexperiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT karapetdavtyan theexperiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT mirchapoldrugovac theexperiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT zhaminyelgezekova theexperiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT clairewillmington theexperiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT bernardomezatorres theexperiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT veroniquellcbos theexperiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT oscarbritofernandes theexperiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT alexandrurotar theexperiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT sabinanuti theexperiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT milenavainieri theexperiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT fabriziocarinci theexperiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT natashaazzopardimuscat theexperiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT olivergroene theexperiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT davidnovilloortiz theexperiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT niekklazinga theexperiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT dionnekringos theexperiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT ericabarbazza experiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT damirivankovic experiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT karapetdavtyan experiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT mirchapoldrugovac experiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT zhaminyelgezekova experiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT clairewillmington experiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT bernardomezatorres experiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT veroniquellcbos experiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT oscarbritofernandes experiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT alexandrurotar experiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT sabinanuti experiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT milenavainieri experiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT fabriziocarinci experiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT natashaazzopardimuscat experiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT olivergroene experiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT davidnovilloortiz experiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT niekklazinga experiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy AT dionnekringos experiencesof33nationalcovid19dashboardteamsduringthefirstyearofthepandemicintheworldhealthorganizationeuropeanregionaqualitativestudy |