Factors Influencing Patient Satisfaction and Loyalty as Perceived by Dentists and Their Patients
Objective: This study aimed to identify the key aspects of patients’ dental care experience that influenced their self-perceived satisfaction and loyalty. Also examined was the agreement between patients and dentists regarding these factors. Methods: Questionnaires were administered to 1121 patients...
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| Format: | Article |
| Language: | English |
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MDPI AG
2023-08-01
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| Series: | Dentistry Journal |
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| Online Access: | https://www.mdpi.com/2304-6767/11/9/203 |
| _version_ | 1797580628377468928 |
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| author | Réka Magdolna Szabó Norbert Buzás Gábor Braunitzer Michele Goldzieher Shedlin Mark Ádám Antal |
| author_facet | Réka Magdolna Szabó Norbert Buzás Gábor Braunitzer Michele Goldzieher Shedlin Mark Ádám Antal |
| author_sort | Réka Magdolna Szabó |
| collection | DOAJ |
| description | Objective: This study aimed to identify the key aspects of patients’ dental care experience that influenced their self-perceived satisfaction and loyalty. Also examined was the agreement between patients and dentists regarding these factors. Methods: Questionnaires were administered to 1121 patients and 77 dentists, focusing on demographic information and 15 selected items related to the patients’ last dental visit. Descriptive and linear regression analyses were conducted. Results: The study included participants from 41 practices. Factors significantly influencing satisfaction and loyalty included location convenience, treatment quality, trust in dentists’ decisions, visit frequency satisfaction, clear treatment explanations, dentist’s interest in symptoms, patient-dental personnel attachment, and dentist’s knowledge of the patient and their medical records. While overall agreement between patients and dentists was high, some areas exhibited notable disagreement. Conclusions: The findings mostly align with existing literature, underscoring the importance of communication, trust, and a personal patient-dentist relationship in promoting satisfaction and loyalty. However, they also show that local, generally not reported factors might be at play, which necessitates dentists’ awareness and consideration of the local context for optimal outcomes. |
| first_indexed | 2024-03-10T22:53:33Z |
| format | Article |
| id | doaj.art-bd89ecddbb724d37a8a5514a90594d3a |
| institution | Directory Open Access Journal |
| issn | 2304-6767 |
| language | English |
| last_indexed | 2024-03-10T22:53:33Z |
| publishDate | 2023-08-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Dentistry Journal |
| spelling | doaj.art-bd89ecddbb724d37a8a5514a90594d3a2023-11-19T10:11:55ZengMDPI AGDentistry Journal2304-67672023-08-0111920310.3390/dj11090203Factors Influencing Patient Satisfaction and Loyalty as Perceived by Dentists and Their PatientsRéka Magdolna Szabó0Norbert Buzás1Gábor Braunitzer2Michele Goldzieher Shedlin3Mark Ádám Antal4Department of Health Economics, Faculty of Medicine, University of Szeged, 6720 Szeged, HungaryDepartment of Health Economics, Faculty of Medicine, University of Szeged, 6720 Szeged, HungarydicomLAB Dental, Ltd., 6726 Szeged, HungaryRory Meyers College of Nursing, New York University, New York, NY 10012, USADepartment of Operative and Esthetic Dentistry, Faculty of Dentistry, University of Szeged, 6720 Szeged, HungaryObjective: This study aimed to identify the key aspects of patients’ dental care experience that influenced their self-perceived satisfaction and loyalty. Also examined was the agreement between patients and dentists regarding these factors. Methods: Questionnaires were administered to 1121 patients and 77 dentists, focusing on demographic information and 15 selected items related to the patients’ last dental visit. Descriptive and linear regression analyses were conducted. Results: The study included participants from 41 practices. Factors significantly influencing satisfaction and loyalty included location convenience, treatment quality, trust in dentists’ decisions, visit frequency satisfaction, clear treatment explanations, dentist’s interest in symptoms, patient-dental personnel attachment, and dentist’s knowledge of the patient and their medical records. While overall agreement between patients and dentists was high, some areas exhibited notable disagreement. Conclusions: The findings mostly align with existing literature, underscoring the importance of communication, trust, and a personal patient-dentist relationship in promoting satisfaction and loyalty. However, they also show that local, generally not reported factors might be at play, which necessitates dentists’ awareness and consideration of the local context for optimal outcomes.https://www.mdpi.com/2304-6767/11/9/203loyaltydental communicationdentist-patient communicationpatient satisfaction |
| spellingShingle | Réka Magdolna Szabó Norbert Buzás Gábor Braunitzer Michele Goldzieher Shedlin Mark Ádám Antal Factors Influencing Patient Satisfaction and Loyalty as Perceived by Dentists and Their Patients Dentistry Journal loyalty dental communication dentist-patient communication patient satisfaction |
| title | Factors Influencing Patient Satisfaction and Loyalty as Perceived by Dentists and Their Patients |
| title_full | Factors Influencing Patient Satisfaction and Loyalty as Perceived by Dentists and Their Patients |
| title_fullStr | Factors Influencing Patient Satisfaction and Loyalty as Perceived by Dentists and Their Patients |
| title_full_unstemmed | Factors Influencing Patient Satisfaction and Loyalty as Perceived by Dentists and Their Patients |
| title_short | Factors Influencing Patient Satisfaction and Loyalty as Perceived by Dentists and Their Patients |
| title_sort | factors influencing patient satisfaction and loyalty as perceived by dentists and their patients |
| topic | loyalty dental communication dentist-patient communication patient satisfaction |
| url | https://www.mdpi.com/2304-6767/11/9/203 |
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