Factors Influencing Patient Satisfaction and Loyalty as Perceived by Dentists and Their Patients

Factors Influencing Patient Satisfaction and Loyalty as Perceived by Dentists and Their Patients

Objective: This study aimed to identify the key aspects of patients’ dental care experience that influenced their self-perceived satisfaction and loyalty. Also examined was the agreement between patients and dentists regarding these factors. Methods: Questionnaires were administered to 1121 patients...

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Bibliographic Details
Main Authors: Réka Magdolna Szabó, Norbert Buzás, Gábor Braunitzer, Michele Goldzieher Shedlin, Mark Ádám Antal
Format: Article
Language:English
Published: MDPI AG 2023-08-01
Series:Dentistry Journal
Subjects:
loyalty
dental communication
dentist-patient communication
patient satisfaction
Online Access:https://www.mdpi.com/2304-6767/11/9/203

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