Evaluation of patient satisfaction of the status of appointment scheduling systems in outpatient clinics: Identifying patients' needs
Appointment scheduling systems are potentially useful tools for enhancing the patient satisfaction. This study was conducted to inspect patient's needs and satisfaction of the current status of appointment scheduling systems in outpatient clinics. This cross-sectional study was conducted in 10...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
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Wolters Kluwer Medknow Publications
2018-01-01
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| Series: | Journal of Advanced Pharmaceutical Technology & Research |
| Subjects: | |
| Online Access: | http://www.japtr.org/article.asp?issn=2231-4040;year=2018;volume=9;issue=2;spage=51;epage=55;aulast=Mazaheri |
| _version_ | 1818547447086972928 |
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| author | Mohammad Reza Mazaheri Habibi Fahimeh Mohammad Abadi Hamed Tabesh Hasan Vakili-Arki Ameen Abu-Hanna Saeid Eslami |
| author_facet | Mohammad Reza Mazaheri Habibi Fahimeh Mohammad Abadi Hamed Tabesh Hasan Vakili-Arki Ameen Abu-Hanna Saeid Eslami |
| author_sort | Mohammad Reza Mazaheri Habibi |
| collection | DOAJ |
| description | Appointment scheduling systems are potentially useful tools for enhancing the patient satisfaction. This study was conducted to inspect patient's needs and satisfaction of the current status of appointment scheduling systems in outpatient clinics. This cross-sectional study was conducted in 10 outpatient clinics with different specializations. The outpatient clinics were selected based on the stratified randomization method. Data were collected using a questionnaire from December 2016 to March 2017. The questionnaire reliability was measured with the participation of 15 patients using the test-retest method. The content validity was also evaluated by 13 experts. A total of 319 patients completed the survey. The mean score of overall patient satisfaction and the patient satisfaction of the clinic environment were 6.73 ± 0.16 and 8.30 ± 0.12, respectively. The average waiting time was 64.2 ± 3.45 min. The service time took on an average 9.85 ± 0.37 min. The patient satisfaction of the clinic environment (P = 0.023), length of waiting time (P = 0.001), and duration of service time (P = 0.005) had a statistically significant association with overall patient satisfaction. Based on the results, the need for improving overall patient satisfaction score was felt. The patient satisfaction of waiting time, service time, and clinic environment had the greatest influence on overall patient satisfaction. Furthermore, it is recommended that a web-based appointment scheduling system should be implemented. |
| first_indexed | 2024-12-12T08:06:50Z |
| format | Article |
| id | doaj.art-be567f1e81b74e818aac10fb9c9f5ba7 |
| institution | Directory Open Access Journal |
| issn | 2231-4040 0976-2094 |
| language | English |
| last_indexed | 2024-12-12T08:06:50Z |
| publishDate | 2018-01-01 |
| publisher | Wolters Kluwer Medknow Publications |
| record_format | Article |
| series | Journal of Advanced Pharmaceutical Technology & Research |
| spelling | doaj.art-be567f1e81b74e818aac10fb9c9f5ba72022-12-22T00:31:56ZengWolters Kluwer Medknow PublicationsJournal of Advanced Pharmaceutical Technology & Research2231-40400976-20942018-01-0192515510.4103/japtr.JAPTR_134_18Evaluation of patient satisfaction of the status of appointment scheduling systems in outpatient clinics: Identifying patients' needsMohammad Reza Mazaheri HabibiFahimeh Mohammad AbadiHamed TabeshHasan Vakili-ArkiAmeen Abu-HannaSaeid EslamiAppointment scheduling systems are potentially useful tools for enhancing the patient satisfaction. This study was conducted to inspect patient's needs and satisfaction of the current status of appointment scheduling systems in outpatient clinics. This cross-sectional study was conducted in 10 outpatient clinics with different specializations. The outpatient clinics were selected based on the stratified randomization method. Data were collected using a questionnaire from December 2016 to March 2017. The questionnaire reliability was measured with the participation of 15 patients using the test-retest method. The content validity was also evaluated by 13 experts. A total of 319 patients completed the survey. The mean score of overall patient satisfaction and the patient satisfaction of the clinic environment were 6.73 ± 0.16 and 8.30 ± 0.12, respectively. The average waiting time was 64.2 ± 3.45 min. The service time took on an average 9.85 ± 0.37 min. The patient satisfaction of the clinic environment (P = 0.023), length of waiting time (P = 0.001), and duration of service time (P = 0.005) had a statistically significant association with overall patient satisfaction. Based on the results, the need for improving overall patient satisfaction score was felt. The patient satisfaction of waiting time, service time, and clinic environment had the greatest influence on overall patient satisfaction. Furthermore, it is recommended that a web-based appointment scheduling system should be implemented.http://www.japtr.org/article.asp?issn=2231-4040;year=2018;volume=9;issue=2;spage=51;epage=55;aulast=MazaheriAppointment scheduling systemoutpatient clinicsoverall patient satisfaction |
| spellingShingle | Mohammad Reza Mazaheri Habibi Fahimeh Mohammad Abadi Hamed Tabesh Hasan Vakili-Arki Ameen Abu-Hanna Saeid Eslami Evaluation of patient satisfaction of the status of appointment scheduling systems in outpatient clinics: Identifying patients' needs Journal of Advanced Pharmaceutical Technology & Research Appointment scheduling system outpatient clinics overall patient satisfaction |
| title | Evaluation of patient satisfaction of the status of appointment scheduling systems in outpatient clinics: Identifying patients' needs |
| title_full | Evaluation of patient satisfaction of the status of appointment scheduling systems in outpatient clinics: Identifying patients' needs |
| title_fullStr | Evaluation of patient satisfaction of the status of appointment scheduling systems in outpatient clinics: Identifying patients' needs |
| title_full_unstemmed | Evaluation of patient satisfaction of the status of appointment scheduling systems in outpatient clinics: Identifying patients' needs |
| title_short | Evaluation of patient satisfaction of the status of appointment scheduling systems in outpatient clinics: Identifying patients' needs |
| title_sort | evaluation of patient satisfaction of the status of appointment scheduling systems in outpatient clinics identifying patients needs |
| topic | Appointment scheduling system outpatient clinics overall patient satisfaction |
| url | http://www.japtr.org/article.asp?issn=2231-4040;year=2018;volume=9;issue=2;spage=51;epage=55;aulast=Mazaheri |
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