Pharmacists’ Medication Counseling Practices and Knowledge and Satisfaction of Patients With an Outpatient Hospital Pharmacy Service
The degree of communication between patients and pharmacists has a significant impact on the process of medication counseling. The purpose of this study was to evaluate pharmacists’ practices of medication counseling and to assess patients’ knowledge of medications and satisfaction with pharmacy ser...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2023-12-01
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| Series: | Inquiry: The Journal of Health Care Organization, Provision, and Financing |
| Online Access: | https://doi.org/10.1177/00469580231219457 |
| _version_ | 1827573168094576640 |
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| author | Yabibal Berie Tadesse MSc Ashenafi Kibret Sendekie MSc Biset Asrade Mekonnen MSc Fentaw Girmaw Denberu MSc Abebe Tarekegn Kassaw MSc |
| author_facet | Yabibal Berie Tadesse MSc Ashenafi Kibret Sendekie MSc Biset Asrade Mekonnen MSc Fentaw Girmaw Denberu MSc Abebe Tarekegn Kassaw MSc |
| author_sort | Yabibal Berie Tadesse MSc |
| collection | DOAJ |
| description | The degree of communication between patients and pharmacists has a significant impact on the process of medication counseling. The purpose of this study was to evaluate pharmacists’ practices of medication counseling and to assess patients’ knowledge of medications and satisfaction with pharmacy services at Woldia Comprehensive Specialised Hospital (WCSH). A cross-sectional study involving 23 pharmacists and 339 patients was carried out between February and May 2022 at WCSH. A self-administered structured questionnaire was used to assess the medication counseling activities of pharmacists, whereas interview-based questionnaires were used to evaluate patients’ knowledge of the drugs prescribed to them and their level of satisfaction with outpatient hospital pharmacy services. The Statistical Package for Social Sciences (SPSS) Version 25.0 was used to analyze the data. Around two-thirds of pharmacy professionals (73.9%) agreed that they were satisfied with their counseling activities. But a very low number of them always provided counseling regarding the purpose of medications (13%), major drug-drug interactions (26.1%), possible side effects (30.4%), the importance of compliance (30.4%), storage conditions (34.8%), and drug-food interactions (39.1%). Among the 339 patients involved in the study, less than half (46.3%) of them had sufficient knowledge of their dispensed medication at the exit interview. Only nearly half of the patients (54.3%) agreed that they were satisfied with the pharmacy service. Despite the fact that a significant proportion of the pharmacy professionals agreed that they were satisfied with their counseling practices, their level of involvement in major counseling activities was limited, which impacted the knowledge of patients about their medication and patients’ satisfaction with pharmacy services. This might be because of potential barriers in terms of workload and lack of resources. The findings may indicate that pharmacy services need to improve through identifying potential gaps and tackling barriers. |
| first_indexed | 2024-03-08T20:15:22Z |
| format | Article |
| id | doaj.art-be873c9a1e6948efa67a487abf2617a8 |
| institution | Directory Open Access Journal |
| issn | 0046-9580 1945-7243 |
| language | English |
| last_indexed | 2024-03-08T20:15:22Z |
| publishDate | 2023-12-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Inquiry: The Journal of Health Care Organization, Provision, and Financing |
| spelling | doaj.art-be873c9a1e6948efa67a487abf2617a82023-12-22T19:07:28ZengSAGE PublishingInquiry: The Journal of Health Care Organization, Provision, and Financing0046-95801945-72432023-12-016010.1177/00469580231219457Pharmacists’ Medication Counseling Practices and Knowledge and Satisfaction of Patients With an Outpatient Hospital Pharmacy ServiceYabibal Berie Tadesse MSc0Ashenafi Kibret Sendekie MSc1Biset Asrade Mekonnen MSc2Fentaw Girmaw Denberu MSc3Abebe Tarekegn Kassaw MSc4Department of Medicinal Chemistry, School of Pharmacy, College of Medicine, and Health Sciences, University of Gondar, Gondar, EthiopiaDepartment of Clinical Pharmacy, School of Pharmacy, College of Medicine, and Health Sciences, University of Gondar, Gondar, EthiopiaDepartment of Pharmacy, College of Medicine and Health Science, Bahir Dar University, Bahir Dar, EthiopiaDepartment of Pharmacy, College of Health Science, Woldia University, Woldia, EthiopiaDepartment of Pharmacy, College of Health Science, Woldia University, Woldia, EthiopiaThe degree of communication between patients and pharmacists has a significant impact on the process of medication counseling. The purpose of this study was to evaluate pharmacists’ practices of medication counseling and to assess patients’ knowledge of medications and satisfaction with pharmacy services at Woldia Comprehensive Specialised Hospital (WCSH). A cross-sectional study involving 23 pharmacists and 339 patients was carried out between February and May 2022 at WCSH. A self-administered structured questionnaire was used to assess the medication counseling activities of pharmacists, whereas interview-based questionnaires were used to evaluate patients’ knowledge of the drugs prescribed to them and their level of satisfaction with outpatient hospital pharmacy services. The Statistical Package for Social Sciences (SPSS) Version 25.0 was used to analyze the data. Around two-thirds of pharmacy professionals (73.9%) agreed that they were satisfied with their counseling activities. But a very low number of them always provided counseling regarding the purpose of medications (13%), major drug-drug interactions (26.1%), possible side effects (30.4%), the importance of compliance (30.4%), storage conditions (34.8%), and drug-food interactions (39.1%). Among the 339 patients involved in the study, less than half (46.3%) of them had sufficient knowledge of their dispensed medication at the exit interview. Only nearly half of the patients (54.3%) agreed that they were satisfied with the pharmacy service. Despite the fact that a significant proportion of the pharmacy professionals agreed that they were satisfied with their counseling practices, their level of involvement in major counseling activities was limited, which impacted the knowledge of patients about their medication and patients’ satisfaction with pharmacy services. This might be because of potential barriers in terms of workload and lack of resources. The findings may indicate that pharmacy services need to improve through identifying potential gaps and tackling barriers.https://doi.org/10.1177/00469580231219457 |
| spellingShingle | Yabibal Berie Tadesse MSc Ashenafi Kibret Sendekie MSc Biset Asrade Mekonnen MSc Fentaw Girmaw Denberu MSc Abebe Tarekegn Kassaw MSc Pharmacists’ Medication Counseling Practices and Knowledge and Satisfaction of Patients With an Outpatient Hospital Pharmacy Service Inquiry: The Journal of Health Care Organization, Provision, and Financing |
| title | Pharmacists’ Medication Counseling Practices and Knowledge and Satisfaction of Patients With an Outpatient Hospital Pharmacy Service |
| title_full | Pharmacists’ Medication Counseling Practices and Knowledge and Satisfaction of Patients With an Outpatient Hospital Pharmacy Service |
| title_fullStr | Pharmacists’ Medication Counseling Practices and Knowledge and Satisfaction of Patients With an Outpatient Hospital Pharmacy Service |
| title_full_unstemmed | Pharmacists’ Medication Counseling Practices and Knowledge and Satisfaction of Patients With an Outpatient Hospital Pharmacy Service |
| title_short | Pharmacists’ Medication Counseling Practices and Knowledge and Satisfaction of Patients With an Outpatient Hospital Pharmacy Service |
| title_sort | pharmacists medication counseling practices and knowledge and satisfaction of patients with an outpatient hospital pharmacy service |
| url | https://doi.org/10.1177/00469580231219457 |
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