Empowering service employees: A case study of banking industry

Empowering service employees: A case study of banking industry

This paper presents an empirical investigation to study the effects of different factors influencing empowering employees in banking industry. The proposed study designs a questionnaire in Likert scale, which contains three components of individual, job related and organizational related factors. Cr...

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Bibliographic Details
Main Authors:	Hadi Moradi, Mohammad Reza Fallah
Format:	Article
Language:	English
Published:	Growing Science 2014-07-01
Series:	Management Science Letters
Subjects:	Empowering employees Individual factors Job related factors Organizational factors
Online Access:	http://www.growingscience.com/msl/Vol4/msl_2014_189.pdf

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