Quality certification, firm performance and organizational structre in spanish hotel industry
Purpose: Quality certification helps companies to improve efficiency and performance. The aim of this study is to analyze the differences between certified and non-certified hotels regarding the implementation of quality management practices, the performance and the competitive advantage, and the ch...
| Main Authors: | , , , , |
|---|---|
| Format: | Article |
| Language: | Catalan |
| Published: |
OmniaScience
2013-04-01
|
| Series: | Intangible Capital |
| Subjects: | |
| Online Access: | http://www.intangiblecapital.org/index.php/ic/article/view/400 |
| _version_ | 1818510460703473664 |
|---|---|
| author | Eva María Pertusa Ortega Juan José Tarí Guilló Jorge Pereira Moliner José Francisco Molina Azorín Mª Dolores López Gamero |
| author_facet | Eva María Pertusa Ortega Juan José Tarí Guilló Jorge Pereira Moliner José Francisco Molina Azorín Mª Dolores López Gamero |
| author_sort | Eva María Pertusa Ortega |
| collection | DOAJ |
| description | Purpose: Quality certification helps companies to improve efficiency and performance. The aim of this study is to analyze the differences between certified and non-certified hotels regarding the implementation of quality management practices, the performance and the competitive advantage, and the changes in organizational structure.
Design/methodology/approach: The paper classifies the hotels in two groups: quality certified and non-certified hotels. It then examines the differences between both groups.
Findings: The findings show that certified hotels develop quality management practices in a higher extent, achieve better performance levels and a differentiation competitive advantage, and have higher levels of formalization and interdepartmental coordination.
Originality/value: The contribution of the paper is to analyze if quality certification adds value for the hotel industry. |
| first_indexed | 2024-12-10T23:20:14Z |
| format | Article |
| id | doaj.art-bee6c298cb914f10b2c9e2c602b94980 |
| institution | Directory Open Access Journal |
| issn | 1697-9818 |
| language | Catalan |
| last_indexed | 2024-12-10T23:20:14Z |
| publishDate | 2013-04-01 |
| publisher | OmniaScience |
| record_format | Article |
| series | Intangible Capital |
| spelling | doaj.art-bee6c298cb914f10b2c9e2c602b949802022-12-22T01:29:44ZcatOmniaScienceIntangible Capital1697-98182013-04-019119922410.3926/ic.400216Quality certification, firm performance and organizational structre in spanish hotel industryEva María Pertusa Ortega0Juan José Tarí Guilló1Jorge Pereira Moliner2José Francisco Molina Azorín3Mª Dolores López Gamero4Universidad de AlicanteUniversidad de AlicanteUniversidad de AlicanteUniversidad de AlicanteUniversidad de AlicantePurpose: Quality certification helps companies to improve efficiency and performance. The aim of this study is to analyze the differences between certified and non-certified hotels regarding the implementation of quality management practices, the performance and the competitive advantage, and the changes in organizational structure. Design/methodology/approach: The paper classifies the hotels in two groups: quality certified and non-certified hotels. It then examines the differences between both groups. Findings: The findings show that certified hotels develop quality management practices in a higher extent, achieve better performance levels and a differentiation competitive advantage, and have higher levels of formalization and interdepartmental coordination. Originality/value: The contribution of the paper is to analyze if quality certification adds value for the hotel industry.http://www.intangiblecapital.org/index.php/ic/article/view/400Certificación en calidadestructura organizativaventaja competitivarendimiento empresarialindustria hotelera |
| spellingShingle | Eva María Pertusa Ortega Juan José Tarí Guilló Jorge Pereira Moliner José Francisco Molina Azorín Mª Dolores López Gamero Quality certification, firm performance and organizational structre in spanish hotel industry Intangible Capital Certificación en calidad estructura organizativa ventaja competitiva rendimiento empresarial industria hotelera |
| title | Quality certification, firm performance and organizational structre in spanish hotel industry |
| title_full | Quality certification, firm performance and organizational structre in spanish hotel industry |
| title_fullStr | Quality certification, firm performance and organizational structre in spanish hotel industry |
| title_full_unstemmed | Quality certification, firm performance and organizational structre in spanish hotel industry |
| title_short | Quality certification, firm performance and organizational structre in spanish hotel industry |
| title_sort | quality certification firm performance and organizational structre in spanish hotel industry |
| topic | Certificación en calidad estructura organizativa ventaja competitiva rendimiento empresarial industria hotelera |
| url | http://www.intangiblecapital.org/index.php/ic/article/view/400 |
| work_keys_str_mv | AT evamariapertusaortega qualitycertificationfirmperformanceandorganizationalstructreinspanishhotelindustry AT juanjosetariguillo qualitycertificationfirmperformanceandorganizationalstructreinspanishhotelindustry AT jorgepereiramoliner qualitycertificationfirmperformanceandorganizationalstructreinspanishhotelindustry AT josefranciscomolinaazorin qualitycertificationfirmperformanceandorganizationalstructreinspanishhotelindustry AT madoloreslopezgamero qualitycertificationfirmperformanceandorganizationalstructreinspanishhotelindustry |