Analysis of the Online and Offline Policy Issuance Process of a Life Insurance Company in Indonesia
Insurance agents offer insurance products to prospective insureds and then submit a Life Insurance Application Letter (SPAJ). The issuance of this SPAJ is done offline. During the pandemic, this process was also carried out online. Our research questions thus arise about whether there are difference...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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MDPI AG
2022-12-01
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| Series: | Proceedings |
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| Online Access: | https://www.mdpi.com/2504-3900/83/1/14 |
| _version_ | 1797577618069913600 |
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| author | Fia Fridayanti Adam Yulial Hikmah |
| author_facet | Fia Fridayanti Adam Yulial Hikmah |
| author_sort | Fia Fridayanti Adam |
| collection | DOAJ |
| description | Insurance agents offer insurance products to prospective insureds and then submit a Life Insurance Application Letter (SPAJ). The issuance of this SPAJ is done offline. During the pandemic, this process was also carried out online. Our research questions thus arise about whether there are differences in the policy issuance processes of the two approaches. Our aim is to compare the process of issuing policies online and offline. Although the data show that the process of issuing policies is increasingly being conducted online, the results of mean different tests show that there is no significant difference between the offline and online processes. |
| first_indexed | 2024-03-10T22:10:36Z |
| format | Article |
| id | doaj.art-bf182604b83e49d58d3723a2c73427df |
| institution | Directory Open Access Journal |
| issn | 2504-3900 |
| language | English |
| last_indexed | 2024-03-10T22:10:36Z |
| publishDate | 2022-12-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Proceedings |
| spelling | doaj.art-bf182604b83e49d58d3723a2c73427df2023-11-19T12:37:44ZengMDPI AGProceedings2504-39002022-12-018311410.3390/proceedings2022083014Analysis of the Online and Offline Policy Issuance Process of a Life Insurance Company in IndonesiaFia Fridayanti Adam0Yulial Hikmah1Program Pendidikan Vokasi, Universitas Indonesia, Depok 16424, IndonesiaProgram Pendidikan Vokasi, Universitas Indonesia, Depok 16424, IndonesiaInsurance agents offer insurance products to prospective insureds and then submit a Life Insurance Application Letter (SPAJ). The issuance of this SPAJ is done offline. During the pandemic, this process was also carried out online. Our research questions thus arise about whether there are differences in the policy issuance processes of the two approaches. Our aim is to compare the process of issuing policies online and offline. Although the data show that the process of issuing policies is increasingly being conducted online, the results of mean different tests show that there is no significant difference between the offline and online processes.https://www.mdpi.com/2504-3900/83/1/14agentsofflineonlinepolicy issuance |
| spellingShingle | Fia Fridayanti Adam Yulial Hikmah Analysis of the Online and Offline Policy Issuance Process of a Life Insurance Company in Indonesia Proceedings agents offline online policy issuance |
| title | Analysis of the Online and Offline Policy Issuance Process of a Life Insurance Company in Indonesia |
| title_full | Analysis of the Online and Offline Policy Issuance Process of a Life Insurance Company in Indonesia |
| title_fullStr | Analysis of the Online and Offline Policy Issuance Process of a Life Insurance Company in Indonesia |
| title_full_unstemmed | Analysis of the Online and Offline Policy Issuance Process of a Life Insurance Company in Indonesia |
| title_short | Analysis of the Online and Offline Policy Issuance Process of a Life Insurance Company in Indonesia |
| title_sort | analysis of the online and offline policy issuance process of a life insurance company in indonesia |
| topic | agents offline online policy issuance |
| url | https://www.mdpi.com/2504-3900/83/1/14 |
| work_keys_str_mv | AT fiafridayantiadam analysisoftheonlineandofflinepolicyissuanceprocessofalifeinsurancecompanyinindonesia AT yulialhikmah analysisoftheonlineandofflinepolicyissuanceprocessofalifeinsurancecompanyinindonesia |