Patient satisfaction with antiretroviral therapy service provided by pharmacists in Dembia district health institutions, Northwest Ethiopia
Abstract Background The patients’ perception of the health service is a vital tool for measuring health service quality. Besides, Patient satisfaction is an essential feature in assessing the quality of health services. Health institution leaders are considering quantifiable patient satisfaction dat...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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BMC
2023-06-01
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| Series: | AIDS Research and Therapy |
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| Online Access: | https://doi.org/10.1186/s12981-023-00533-z |
| _version_ | 1797795537500504064 |
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| author | Tafere Mulaw Belete Solomon Asmamaw Tadesse Kidist Atnafu Minilik Kelemu Assefa Belay Asrie |
| author_facet | Tafere Mulaw Belete Solomon Asmamaw Tadesse Kidist Atnafu Minilik Kelemu Assefa Belay Asrie |
| author_sort | Tafere Mulaw Belete |
| collection | DOAJ |
| description | Abstract Background The patients’ perception of the health service is a vital tool for measuring health service quality. Besides, Patient satisfaction is an essential feature in assessing the quality of health services. Health institution leaders are considering quantifiable patient satisfaction data as a means to evaluate the health care service. Method An institution-based cross-sectional study was employed from 21/8/2022 to 21/9/2022 among 308 patients attending ART pharmacy services in three health institutions of Dembia distinct. Data were collected by using a questionnaire and reviewing medical charts. Results were calculated and presented in the form of texts, tables, and graphs. Variables with a p-value of 0.05 were considered significant determinants of patient satisfaction. Result A total of 308 HIV patients were recruited with a response rate of 100%. The overall prevalence of satisfaction among respondents was 231(75%). Being unable to read and write [1.21(AOR = 1.07–4.31)] and patient age greater than 48 years 1.9(0.73–2.59) were significantly associated with the level of patient satisfaction. Among the participants 66.9% were satisfied with clear and organized service, and 76% were satisfied with the convenience of a private counseling room. Conclusion The general patient satisfaction at the antiretroviral therapy clinic did not achieve the national target of 85% satisfaction with significant differences among health centers. Being educated to a higher level, absence of signs and directions to ART clinics, and not having the opportunity to ask questions were the factors influencing patient satisfaction with ART service. |
| first_indexed | 2024-03-13T03:19:28Z |
| format | Article |
| id | doaj.art-bf2f4f141bf0413488937537917dac43 |
| institution | Directory Open Access Journal |
| issn | 1742-6405 |
| language | English |
| last_indexed | 2024-03-13T03:19:28Z |
| publishDate | 2023-06-01 |
| publisher | BMC |
| record_format | Article |
| series | AIDS Research and Therapy |
| spelling | doaj.art-bf2f4f141bf0413488937537917dac432023-06-25T11:29:45ZengBMCAIDS Research and Therapy1742-64052023-06-012011810.1186/s12981-023-00533-zPatient satisfaction with antiretroviral therapy service provided by pharmacists in Dembia district health institutions, Northwest EthiopiaTafere Mulaw Belete0Solomon Asmamaw Tadesse1Kidist Atnafu2Minilik Kelemu3Assefa Belay Asrie4Department of Pharmacology, College of Medicine and Health Sciences, University of GondarDepartment of Pharmacology, College of Medicine and Health Sciences, University of GondarDepartment of Pharmacology, College of Medicine and Health Sciences, University of GondarDepartment of Pharmacology, College of Medicine and Health Sciences, University of GondarDepartment of Pharmacology, College of Medicine and Health Sciences, University of GondarAbstract Background The patients’ perception of the health service is a vital tool for measuring health service quality. Besides, Patient satisfaction is an essential feature in assessing the quality of health services. Health institution leaders are considering quantifiable patient satisfaction data as a means to evaluate the health care service. Method An institution-based cross-sectional study was employed from 21/8/2022 to 21/9/2022 among 308 patients attending ART pharmacy services in three health institutions of Dembia distinct. Data were collected by using a questionnaire and reviewing medical charts. Results were calculated and presented in the form of texts, tables, and graphs. Variables with a p-value of 0.05 were considered significant determinants of patient satisfaction. Result A total of 308 HIV patients were recruited with a response rate of 100%. The overall prevalence of satisfaction among respondents was 231(75%). Being unable to read and write [1.21(AOR = 1.07–4.31)] and patient age greater than 48 years 1.9(0.73–2.59) were significantly associated with the level of patient satisfaction. Among the participants 66.9% were satisfied with clear and organized service, and 76% were satisfied with the convenience of a private counseling room. Conclusion The general patient satisfaction at the antiretroviral therapy clinic did not achieve the national target of 85% satisfaction with significant differences among health centers. Being educated to a higher level, absence of signs and directions to ART clinics, and not having the opportunity to ask questions were the factors influencing patient satisfaction with ART service.https://doi.org/10.1186/s12981-023-00533-zAntiretroviral therapyHIV/AIDSHealth centerPatient satisfaction |
| spellingShingle | Tafere Mulaw Belete Solomon Asmamaw Tadesse Kidist Atnafu Minilik Kelemu Assefa Belay Asrie Patient satisfaction with antiretroviral therapy service provided by pharmacists in Dembia district health institutions, Northwest Ethiopia AIDS Research and Therapy Antiretroviral therapy HIV/AIDS Health center Patient satisfaction |
| title | Patient satisfaction with antiretroviral therapy service provided by pharmacists in Dembia district health institutions, Northwest Ethiopia |
| title_full | Patient satisfaction with antiretroviral therapy service provided by pharmacists in Dembia district health institutions, Northwest Ethiopia |
| title_fullStr | Patient satisfaction with antiretroviral therapy service provided by pharmacists in Dembia district health institutions, Northwest Ethiopia |
| title_full_unstemmed | Patient satisfaction with antiretroviral therapy service provided by pharmacists in Dembia district health institutions, Northwest Ethiopia |
| title_short | Patient satisfaction with antiretroviral therapy service provided by pharmacists in Dembia district health institutions, Northwest Ethiopia |
| title_sort | patient satisfaction with antiretroviral therapy service provided by pharmacists in dembia district health institutions northwest ethiopia |
| topic | Antiretroviral therapy HIV/AIDS Health center Patient satisfaction |
| url | https://doi.org/10.1186/s12981-023-00533-z |
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