The Image of Financial Institution as Islamic Bank In Mediation Service Quality and Customer Satisfaction on Customer Loyalty in Purwokerto.
<p>The paper aims to determine the effect of service quality on customer satisfaction, service quality, customer satisfaction and image on customer loyalty, quality of service to the company’s image, to determine the image of financial institutions in mediating the relationship variable qualit...
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| Format: | Article |
| Language: | English |
| Published: |
Syarif Hidayatullah State Islamic University of Jakarta
2015-10-01
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| Series: | Al-Iqtishad: Jurnal Ilmu Ekonomi Syariah |
| Subjects: | |
| Online Access: | http://journal.uinjkt.ac.id/index.php/iqtishad/article/view/1699 |
| _version_ | 1811274969258131456 |
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| author | Chandra Warsito |
| author_facet | Chandra Warsito |
| author_sort | Chandra Warsito |
| collection | DOAJ |
| description | <p>The paper aims to determine the effect of service quality on customer satisfaction, service quality, customer satisfaction and image on customer loyalty, quality of service to the company’s image, to determine the image of financial institutions in mediating the relationship variable quality of service and customer satisfaction on customer loyalty. The samples used were 110 customers and methods of analysis used is Structural Equation Modeling (SEM) test results find no significant effect of service quality on customer satisfaction; quality of service loyalty; customer satisfaction on customer loyalty; quality of service to the image of the company; customer satisfaction with the company’s image; and the image of the company loyalty; Image of financial institutions PT. BPRS BAS can be used as a variable relationship mediation variable service quality and customer satisfaction on customer loyalty.</p><p>DOI: <span><a href="http://dx.doi.org/10.15408/aiq.v7i2.1699">10.15408/aiq.v7i2.1699</a></span></p> |
| first_indexed | 2024-04-12T23:28:34Z |
| format | Article |
| id | doaj.art-bf4da99dab1b4b98ac15681f2e5d05f9 |
| institution | Directory Open Access Journal |
| issn | 2087-135X 2407-8654 |
| language | English |
| last_indexed | 2024-04-12T23:28:34Z |
| publishDate | 2015-10-01 |
| publisher | Syarif Hidayatullah State Islamic University of Jakarta |
| record_format | Article |
| series | Al-Iqtishad: Jurnal Ilmu Ekonomi Syariah |
| spelling | doaj.art-bf4da99dab1b4b98ac15681f2e5d05f92022-12-22T03:12:20ZengSyarif Hidayatullah State Islamic University of JakartaAl-Iqtishad: Jurnal Ilmu Ekonomi Syariah2087-135X2407-86542015-10-017221722810.15408/aiq.v7i2.16991474The Image of Financial Institution as Islamic Bank In Mediation Service Quality and Customer Satisfaction on Customer Loyalty in Purwokerto.Chandra Warsito0IAIN Purwokerto<p>The paper aims to determine the effect of service quality on customer satisfaction, service quality, customer satisfaction and image on customer loyalty, quality of service to the company’s image, to determine the image of financial institutions in mediating the relationship variable quality of service and customer satisfaction on customer loyalty. The samples used were 110 customers and methods of analysis used is Structural Equation Modeling (SEM) test results find no significant effect of service quality on customer satisfaction; quality of service loyalty; customer satisfaction on customer loyalty; quality of service to the image of the company; customer satisfaction with the company’s image; and the image of the company loyalty; Image of financial institutions PT. BPRS BAS can be used as a variable relationship mediation variable service quality and customer satisfaction on customer loyalty.</p><p>DOI: <span><a href="http://dx.doi.org/10.15408/aiq.v7i2.1699">10.15408/aiq.v7i2.1699</a></span></p>http://journal.uinjkt.ac.id/index.php/iqtishad/article/view/1699Image of financial institutionssatisfactionquality of serviceloyalty |
| spellingShingle | Chandra Warsito The Image of Financial Institution as Islamic Bank In Mediation Service Quality and Customer Satisfaction on Customer Loyalty in Purwokerto. Al-Iqtishad: Jurnal Ilmu Ekonomi Syariah Image of financial institutions satisfaction quality of service loyalty |
| title | The Image of Financial Institution as Islamic Bank In Mediation Service Quality and Customer Satisfaction on Customer Loyalty in Purwokerto. |
| title_full | The Image of Financial Institution as Islamic Bank In Mediation Service Quality and Customer Satisfaction on Customer Loyalty in Purwokerto. |
| title_fullStr | The Image of Financial Institution as Islamic Bank In Mediation Service Quality and Customer Satisfaction on Customer Loyalty in Purwokerto. |
| title_full_unstemmed | The Image of Financial Institution as Islamic Bank In Mediation Service Quality and Customer Satisfaction on Customer Loyalty in Purwokerto. |
| title_short | The Image of Financial Institution as Islamic Bank In Mediation Service Quality and Customer Satisfaction on Customer Loyalty in Purwokerto. |
| title_sort | image of financial institution as islamic bank in mediation service quality and customer satisfaction on customer loyalty in purwokerto |
| topic | Image of financial institutions satisfaction quality of service loyalty |
| url | http://journal.uinjkt.ac.id/index.php/iqtishad/article/view/1699 |
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