The Image of Financial Institution as Islamic Bank In Mediation Service Quality and Customer Satisfaction on Customer Loyalty in Purwokerto.

The Image of Financial Institution as Islamic Bank In Mediation Service Quality and Customer Satisfaction on Customer Loyalty in Purwokerto.

<p>The paper aims to determine the effect of service quality on customer satisfaction, service quality, customer satisfaction and image on customer loyalty, quality of service to the company’s image, to determine the image of financial institutions in mediating the relationship variable qualit...

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Bibliographic Details
Main Author: Chandra Warsito
Format: Article
Language:English
Published: Syarif Hidayatullah State Islamic University of Jakarta 2015-10-01
Series:Al-Iqtishad: Jurnal Ilmu Ekonomi Syariah
Subjects:
Image of financial institutions
satisfaction
quality of service
loyalty
Online Access:http://journal.uinjkt.ac.id/index.php/iqtishad/article/view/1699

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