Evaluation of organizational climate factors on tax administration enterprise resource planning (ERP) system
Tax collection is an essential activity to boost the economy of all countries. Larger businesses and governments are increasingly relying on Enterprise Resource Planning (ERP) systems, which are designed to enhance the collection of revenues among other things. However, the implementation of an ERP...
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| Format: | Article |
| Language: | English |
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Elsevier
2022-06-01
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| Series: | Heliyon |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2405844022009306 |
| _version_ | 1818549086208393216 |
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| author | Godwin Banafo Akrong Yunfei Shao Ebenezer Owusu |
| author_facet | Godwin Banafo Akrong Yunfei Shao Ebenezer Owusu |
| author_sort | Godwin Banafo Akrong |
| collection | DOAJ |
| description | Tax collection is an essential activity to boost the economy of all countries. Larger businesses and governments are increasingly relying on Enterprise Resource Planning (ERP) systems, which are designed to enhance the collection of revenues among other things. However, the implementation of an ERP system often affects the organizational climate by changing the manner businesses are conducted from the past both internally and externally. These changes have the tendency to impact the actions of workers throughout the transition process. Nevertheless, organization climate which is an essential variable to measure the success of ERPs is mostly underutilized. Thus in this study, we proposed an information system (IS) success model that integrates organizational climate variables namely, role clarity, teamwork and support, and, training and learning into the DeLone and McLean model to evaluate the success of a tax ERP system. The proposed model was based on a quantitative and a mixed-method case study (MM-CS). Data was gathered from a top company with many branches in Ghana through interviews, observation, focus groups, and questionnaires. Partial least squares structural equation modeling was used to examine the 555 data collected from the questionnaire. The result of the study shows that the organizational climate variables (training & learning, teamwork & support, and role clarity) were statistically significant in determining the success of a tax ERP system. Training & learning and teamwork & support also had a positive impact on service quality, user satisfaction, and individual impact. |
| first_indexed | 2024-12-12T08:28:51Z |
| format | Article |
| id | doaj.art-bf76a53a912844ab9e3990c6d175a637 |
| institution | Directory Open Access Journal |
| issn | 2405-8440 |
| language | English |
| last_indexed | 2024-12-12T08:28:51Z |
| publishDate | 2022-06-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Heliyon |
| spelling | doaj.art-bf76a53a912844ab9e3990c6d175a6372022-12-22T00:31:09ZengElsevierHeliyon2405-84402022-06-0186e09642Evaluation of organizational climate factors on tax administration enterprise resource planning (ERP) systemGodwin Banafo Akrong0Yunfei Shao1Ebenezer Owusu2School of Management and Economics, University of Electronic Science and Technology of China, Chengdu, 611731, China; Center of West African Studies, University of Electronic Science and Technology of China, Chengdu, 611731, China; Corresponding author.School of Management and Economics, University of Electronic Science and Technology of China, Chengdu, 611731, China; Center of West African Studies, University of Electronic Science and Technology of China, Chengdu, 611731, ChinaDepartment of Computer Science, University of Ghana, GhanaTax collection is an essential activity to boost the economy of all countries. Larger businesses and governments are increasingly relying on Enterprise Resource Planning (ERP) systems, which are designed to enhance the collection of revenues among other things. However, the implementation of an ERP system often affects the organizational climate by changing the manner businesses are conducted from the past both internally and externally. These changes have the tendency to impact the actions of workers throughout the transition process. Nevertheless, organization climate which is an essential variable to measure the success of ERPs is mostly underutilized. Thus in this study, we proposed an information system (IS) success model that integrates organizational climate variables namely, role clarity, teamwork and support, and, training and learning into the DeLone and McLean model to evaluate the success of a tax ERP system. The proposed model was based on a quantitative and a mixed-method case study (MM-CS). Data was gathered from a top company with many branches in Ghana through interviews, observation, focus groups, and questionnaires. Partial least squares structural equation modeling was used to examine the 555 data collected from the questionnaire. The result of the study shows that the organizational climate variables (training & learning, teamwork & support, and role clarity) were statistically significant in determining the success of a tax ERP system. Training & learning and teamwork & support also had a positive impact on service quality, user satisfaction, and individual impact.http://www.sciencedirect.com/science/article/pii/S2405844022009306Enterprise resource planning (ERP) systemsDeLone & McLean IS success modelInformation systemsOrganizational climateStructural equation modeling |
| spellingShingle | Godwin Banafo Akrong Yunfei Shao Ebenezer Owusu Evaluation of organizational climate factors on tax administration enterprise resource planning (ERP) system Heliyon Enterprise resource planning (ERP) systems DeLone & McLean IS success model Information systems Organizational climate Structural equation modeling |
| title | Evaluation of organizational climate factors on tax administration enterprise resource planning (ERP) system |
| title_full | Evaluation of organizational climate factors on tax administration enterprise resource planning (ERP) system |
| title_fullStr | Evaluation of organizational climate factors on tax administration enterprise resource planning (ERP) system |
| title_full_unstemmed | Evaluation of organizational climate factors on tax administration enterprise resource planning (ERP) system |
| title_short | Evaluation of organizational climate factors on tax administration enterprise resource planning (ERP) system |
| title_sort | evaluation of organizational climate factors on tax administration enterprise resource planning erp system |
| topic | Enterprise resource planning (ERP) systems DeLone & McLean IS success model Information systems Organizational climate Structural equation modeling |
| url | http://www.sciencedirect.com/science/article/pii/S2405844022009306 |
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