Airport level of service: A model according to departing passengers’ perceptions at a small-sized airport
Purpose: This study proposes a conceptual model of level of service evaluation to a small-sized airport with a focus on departing passengers. Design/Methodology: The variables selected to compose the model were chosen according to their adequacy to departing passengers and the airport’s characteris...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
OmniaScience
2017-04-01
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| Series: | Journal of Airline and Airport Management |
| Subjects: | |
| Online Access: | http://www.jairm.org/index.php/jairm/article/view/65 |
| _version_ | 1811259119197224960 |
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| author | Max Well Elias Gonçalves Mauro Caetano |
| author_facet | Max Well Elias Gonçalves Mauro Caetano |
| author_sort | Max Well Elias Gonçalves |
| collection | DOAJ |
| description | Purpose: This study proposes a conceptual model of level of service evaluation to a small-sized airport with a focus on departing passengers.
Design/Methodology: The variables selected to compose the model were chosen according to their adequacy to departing passengers and the airport’s characteristics. A survey was conducted, and, posteriorly, exploratory factor analysis was used in order to verify the adequacy of the conceptual model proposed and also to improve it according to the results obtained.
Findings: The results show that the level of service of the airport is composed of three dimensions: airport characteristics, passenger processing, and prices. The relative importance of the dimensions according to their contribution to the composition of the airport’s overall level of service was also determined.
Originality/value: The paper combines theoretical and practical findings in a model for level of service evaluation to a small-sized airport from an air transportation management perspective. |
| first_indexed | 2024-04-12T18:25:39Z |
| format | Article |
| id | doaj.art-bfb90bc0b0e04994be992b181a01e4ee |
| institution | Directory Open Access Journal |
| issn | 2014-4865 2014-4806 |
| language | English |
| last_indexed | 2024-04-12T18:25:39Z |
| publishDate | 2017-04-01 |
| publisher | OmniaScience |
| record_format | Article |
| series | Journal of Airline and Airport Management |
| spelling | doaj.art-bfb90bc0b0e04994be992b181a01e4ee2022-12-22T03:21:14ZengOmniaScienceJournal of Airline and Airport Management2014-48652014-48062017-04-0171657910.3926/jairm.6536Airport level of service: A model according to departing passengers’ perceptions at a small-sized airportMax Well Elias Gonçalves0Mauro Caetano1Federal University of Goiás (UFG)Federal University of Goiás (UFG)Purpose: This study proposes a conceptual model of level of service evaluation to a small-sized airport with a focus on departing passengers. Design/Methodology: The variables selected to compose the model were chosen according to their adequacy to departing passengers and the airport’s characteristics. A survey was conducted, and, posteriorly, exploratory factor analysis was used in order to verify the adequacy of the conceptual model proposed and also to improve it according to the results obtained. Findings: The results show that the level of service of the airport is composed of three dimensions: airport characteristics, passenger processing, and prices. The relative importance of the dimensions according to their contribution to the composition of the airport’s overall level of service was also determined. Originality/value: The paper combines theoretical and practical findings in a model for level of service evaluation to a small-sized airport from an air transportation management perspective.http://www.jairm.org/index.php/jairm/article/view/65Conceptual Model, Departing Passengers, Level of Service, Small-sized Airport |
| spellingShingle | Max Well Elias Gonçalves Mauro Caetano Airport level of service: A model according to departing passengers’ perceptions at a small-sized airport Journal of Airline and Airport Management Conceptual Model, Departing Passengers, Level of Service, Small-sized Airport |
| title | Airport level of service: A model according to departing passengers’ perceptions at a small-sized airport |
| title_full | Airport level of service: A model according to departing passengers’ perceptions at a small-sized airport |
| title_fullStr | Airport level of service: A model according to departing passengers’ perceptions at a small-sized airport |
| title_full_unstemmed | Airport level of service: A model according to departing passengers’ perceptions at a small-sized airport |
| title_short | Airport level of service: A model according to departing passengers’ perceptions at a small-sized airport |
| title_sort | airport level of service a model according to departing passengers perceptions at a small sized airport |
| topic | Conceptual Model, Departing Passengers, Level of Service, Small-sized Airport |
| url | http://www.jairm.org/index.php/jairm/article/view/65 |
| work_keys_str_mv | AT maxwelleliasgoncalves airportlevelofserviceamodelaccordingtodepartingpassengersperceptionsatasmallsizedairport AT maurocaetano airportlevelofserviceamodelaccordingtodepartingpassengersperceptionsatasmallsizedairport |