Organizzazione e pratiche di lavoro nei call center in Italia
The paper deals with labour organization within call centres in Italy. In particular, by considering the ongoing significant social, political and economic changes, the impact of the financial crisis, the restructuring process of industries as well as the great diffusion of enterprises within the se...
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| Format: | Article |
| Language: | English |
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Rosenberg & Sellier
2011-11-01
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| Series: | Quaderni di Sociologia |
| Online Access: | https://journals.openedition.org/qds/629 |