Patient satisfaction and quality of care of the internal medicine service of Hospital Daniel Alcides Carrión. Huancayo - Perú
Introduction: Patient satisfaction is an indicator of the quality of care provided in health services.Knowing the level of satisfaction will improve deficiencies and reaffirm strengths to develop a healthsystem that provides the quality care that patients demand. Objective: To determine the satisfac...
| Main Authors: | , |
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| Format: | Article |
| Language: | Spanish |
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Universidad Ricardo Palma
2020-07-01
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| Series: | Revista de la Facultad de Medicina Humana |
| Subjects: | |
| Online Access: | http://revistas.urp.edu.pe/index.php/RFMH/article/view/3123 |
| Summary: | Introduction: Patient satisfaction is an indicator of the quality of care provided in health services.Knowing the level of satisfaction will improve deficiencies and reaffirm strengths to develop a healthsystem that provides the quality care that patients demand. Objective: To determine the satisfactionof the quality of service of patients of external Internal Medicine consultation of Hospital Daniel AlcidesCarrión - Huancayo, from July to November 2016. Methods: Observational, descriptive, cross-sectionalstudy. The sample consisted of 292 patients. The quality of service in the health system according topatient satisfaction was measured using the standardized SERVQUAL questionnaire. Results: 57% ofthe sample was female, the ages of the participants ranged from 36 to 45 years. Similarly, 36% of usershad complete secondary education and 63% were continuing patients. Overall satisfaction was 60.3%.The percentage values depended on the dimensions of safety and empathy with 86.8% and 80.3%satisfaction, respectively. The highest level of dissatisfaction was obtained by the dimension of tangibleaspects with 57.1% of dissatisfied users, followed by the dimension of responsiveness of health serviceswith 55.5% of dissatisfaction. Conclusions: the health system must implement strategies to improvecare services to provide timely and quality care to users. |
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| ISSN: | 1814-5469 2308-0531 |