The use of kiosks to improve triage efficiency in the emergency department
Abstract Triage is a system used to prioritise patients as they enter the emergency department (ED) based on their need for urgent care. In recent decades, EDs have becoming increasingly overcrowded, leading to longer pre-triage waiting times for patients. E-triage interventions like kiosks have bee...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Nature Portfolio
2023-02-01
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| Series: | npj Digital Medicine |
| Online Access: | https://doi.org/10.1038/s41746-023-00758-2 |
| _version_ | 1797641573209473024 |
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| author | Michael Jose Joseph Matthew Summerscales Saieesha Yogesan Anthony Bell Michele Genevieve Yogesan Kanagasingam |
| author_facet | Michael Jose Joseph Matthew Summerscales Saieesha Yogesan Anthony Bell Michele Genevieve Yogesan Kanagasingam |
| author_sort | Michael Jose Joseph |
| collection | DOAJ |
| description | Abstract Triage is a system used to prioritise patients as they enter the emergency department (ED) based on their need for urgent care. In recent decades, EDs have becoming increasingly overcrowded, leading to longer pre-triage waiting times for patients. E-triage interventions like kiosks have been proposed as a solution to overcrowding. We conducted a literature review into the effectiveness of kiosks in improving triage efficiency. After rigorously searching five biomedical databases and screening candidate articles in Endnote, we identified nine papers pertaining to the introduction of kiosks in emergency departments. Six articles had positive findings—with E-triage interventions improving some aspect of the triage process—such as reducing pre-triage times. Conversely, only three articles reported negative findings, such as low uptake. Consequently, EDs should consider introducing kiosks to complement the current nurse-led triage process and thereby promote better patient outcomes. |
| first_indexed | 2024-03-11T13:47:37Z |
| format | Article |
| id | doaj.art-c1011db07cf84aa39bedd8f2b1167735 |
| institution | Directory Open Access Journal |
| issn | 2398-6352 |
| language | English |
| last_indexed | 2024-03-11T13:47:37Z |
| publishDate | 2023-02-01 |
| publisher | Nature Portfolio |
| record_format | Article |
| series | npj Digital Medicine |
| spelling | doaj.art-c1011db07cf84aa39bedd8f2b11677352023-11-02T10:03:55ZengNature Portfolionpj Digital Medicine2398-63522023-02-01611910.1038/s41746-023-00758-2The use of kiosks to improve triage efficiency in the emergency departmentMichael Jose Joseph0Matthew Summerscales1Saieesha Yogesan2Anthony Bell3Michele Genevieve4Yogesan Kanagasingam5School of Medicine, University of Notre DameSt John of God Midland Public and Private HospitalsSchool of Medicine, Curtin UniversitySt John of God Midland Public and Private HospitalsSt John of God Midland Public and Private HospitalsSchool of Medicine, University of Notre DameAbstract Triage is a system used to prioritise patients as they enter the emergency department (ED) based on their need for urgent care. In recent decades, EDs have becoming increasingly overcrowded, leading to longer pre-triage waiting times for patients. E-triage interventions like kiosks have been proposed as a solution to overcrowding. We conducted a literature review into the effectiveness of kiosks in improving triage efficiency. After rigorously searching five biomedical databases and screening candidate articles in Endnote, we identified nine papers pertaining to the introduction of kiosks in emergency departments. Six articles had positive findings—with E-triage interventions improving some aspect of the triage process—such as reducing pre-triage times. Conversely, only three articles reported negative findings, such as low uptake. Consequently, EDs should consider introducing kiosks to complement the current nurse-led triage process and thereby promote better patient outcomes.https://doi.org/10.1038/s41746-023-00758-2 |
| spellingShingle | Michael Jose Joseph Matthew Summerscales Saieesha Yogesan Anthony Bell Michele Genevieve Yogesan Kanagasingam The use of kiosks to improve triage efficiency in the emergency department npj Digital Medicine |
| title | The use of kiosks to improve triage efficiency in the emergency department |
| title_full | The use of kiosks to improve triage efficiency in the emergency department |
| title_fullStr | The use of kiosks to improve triage efficiency in the emergency department |
| title_full_unstemmed | The use of kiosks to improve triage efficiency in the emergency department |
| title_short | The use of kiosks to improve triage efficiency in the emergency department |
| title_sort | use of kiosks to improve triage efficiency in the emergency department |
| url | https://doi.org/10.1038/s41746-023-00758-2 |
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