Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care Unit
Background: Family involvement is vital to optimize the care of infants in the neonatal intensive care unit (NICU). Various technologies have been used to support communication with parents in the NICU. The purpose of this study was to evaluate the parent and staff experience and perception of the u...
| Main Authors: | , , , , , , , , , , |
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| Format: | Article |
| Language: | English |
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MDPI AG
2023-08-01
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| Series: | Children |
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| Online Access: | https://www.mdpi.com/2227-9067/10/8/1338 |
| _version_ | 1797585136962764800 |
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| author | Stephanie Bott Nicole Dantas Fernandez Janet Narciso Janet MacAlpine Nicole Quain Julia Rettie Lia Sharpe Yenge Diambomba Ayah Al Bizri Karel O’Brien Vibhuti Shah |
| author_facet | Stephanie Bott Nicole Dantas Fernandez Janet Narciso Janet MacAlpine Nicole Quain Julia Rettie Lia Sharpe Yenge Diambomba Ayah Al Bizri Karel O’Brien Vibhuti Shah |
| author_sort | Stephanie Bott |
| collection | DOAJ |
| description | Background: Family involvement is vital to optimize the care of infants in the neonatal intensive care unit (NICU). Various technologies have been used to support communication with parents in the NICU. The purpose of this study was to evaluate the parent and staff experience and perception of the use of a cloud-based video-messaging service in our NICU. Methods: This study was a single center observational study conducted at Mount Sinai Hospital, Toronto, Canada. Following the implementation of a video-messaging service, parent and staff surveys were distributed to evaluate their experience and perception. Results: Parent responses were positive with respect to how the service helped them feel: closer to their infant (100%) and reassured about their infant’s care (100%). Nursing staff responses indicated that they perceived a benefit to parents (100%) and to their building a relationship with families (79%). However, they also identified time constraints (85%) and the use of the technology hardware (24%) as challenges. Conclusions: The use of an asynchronous video-messaging service was perceived as beneficial to both parents and staff in the NICU. Complaints pertained to the impact of the technology on nursing workflow and the difficulty using the hardware provided for use of the service. |
| first_indexed | 2024-03-11T00:02:43Z |
| format | Article |
| id | doaj.art-c13f3b671eba4aa7886178aa8bf7801b |
| institution | Directory Open Access Journal |
| issn | 2227-9067 |
| language | English |
| last_indexed | 2024-03-11T00:02:43Z |
| publishDate | 2023-08-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Children |
| spelling | doaj.art-c13f3b671eba4aa7886178aa8bf7801b2023-11-19T00:40:00ZengMDPI AGChildren2227-90672023-08-01108133810.3390/children10081338Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care UnitStephanie Bott0Nicole Dantas Fernandez1Janet Narciso2Janet MacAlpine3Nicole Quain4Julia Rettie5Lia Sharpe6Yenge Diambomba7Ayah Al Bizri8Karel O’Brien9Vibhuti Shah10Department of Nursing, Mount Sinai Hospital, 600 University Avenue, Toronto, ON M5G 1X5, CanadaDepartment of Nursing, Mount Sinai Hospital, 600 University Avenue, Toronto, ON M5G 1X5, CanadaDepartment of Nursing, Mount Sinai Hospital, 600 University Avenue, Toronto, ON M5G 1X5, CanadaDepartment of Nursing, Mount Sinai Hospital, 600 University Avenue, Toronto, ON M5G 1X5, CanadaDepartment of Paediatrics, Mount Sinai Hospital, 600 University Avenue, Toronto, ON M5G 1X5, CanadaDepartment of Paediatrics, Mount Sinai Hospital, 600 University Avenue, Toronto, ON M5G 1X5, CanadaDepartment of Paediatrics, Mount Sinai Hospital, 600 University Avenue, Toronto, ON M5G 1X5, CanadaDepartment of Paediatrics, Mount Sinai Hospital, 600 University Avenue, Toronto, ON M5G 1X5, CanadaDepartment of Paediatrics, Mount Sinai Hospital, 600 University Avenue, Toronto, ON M5G 1X5, CanadaDepartment of Paediatrics, Mount Sinai Hospital, 600 University Avenue, Toronto, ON M5G 1X5, CanadaDepartment of Paediatrics, Mount Sinai Hospital, 600 University Avenue, Toronto, ON M5G 1X5, CanadaBackground: Family involvement is vital to optimize the care of infants in the neonatal intensive care unit (NICU). Various technologies have been used to support communication with parents in the NICU. The purpose of this study was to evaluate the parent and staff experience and perception of the use of a cloud-based video-messaging service in our NICU. Methods: This study was a single center observational study conducted at Mount Sinai Hospital, Toronto, Canada. Following the implementation of a video-messaging service, parent and staff surveys were distributed to evaluate their experience and perception. Results: Parent responses were positive with respect to how the service helped them feel: closer to their infant (100%) and reassured about their infant’s care (100%). Nursing staff responses indicated that they perceived a benefit to parents (100%) and to their building a relationship with families (79%). However, they also identified time constraints (85%) and the use of the technology hardware (24%) as challenges. Conclusions: The use of an asynchronous video-messaging service was perceived as beneficial to both parents and staff in the NICU. Complaints pertained to the impact of the technology on nursing workflow and the difficulty using the hardware provided for use of the service.https://www.mdpi.com/2227-9067/10/8/1338video-messaging servicefamily integrated careneonatal intensive care |
| spellingShingle | Stephanie Bott Nicole Dantas Fernandez Janet Narciso Janet MacAlpine Nicole Quain Julia Rettie Lia Sharpe Yenge Diambomba Ayah Al Bizri Karel O’Brien Vibhuti Shah Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care Unit Children video-messaging service family integrated care neonatal intensive care |
| title | Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care Unit |
| title_full | Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care Unit |
| title_fullStr | Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care Unit |
| title_full_unstemmed | Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care Unit |
| title_short | Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care Unit |
| title_sort | building connections with families implementation of a video messaging service in the neonatal intensive care unit |
| topic | video-messaging service family integrated care neonatal intensive care |
| url | https://www.mdpi.com/2227-9067/10/8/1338 |
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