Compassionate design: considerations that impact the users’ dignity, empowerment and sense of security
Human-centered design provides a means to help designers create products or systems with ‘people’ as the focus. Compassionate Design (CD), introduced in this paper, is an approach that addresses niche sensitive needs and involves a way of thinking where designers pay special attention to the users’...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Cambridge University Press
2019-01-01
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| Series: | Design Science |
| Subjects: | |
| Online Access: | https://www.cambridge.org/core/product/identifier/S2053470119000180/type/journal_article |
| _version_ | 1811156456054980608 |
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| author | Priya Seshadri Cole Hatfield Joslyn Morgan M. Hynes Tahira Reid |
| author_facet | Priya Seshadri Cole Hatfield Joslyn Morgan M. Hynes Tahira Reid |
| author_sort | Priya Seshadri |
| collection | DOAJ |
| description | Human-centered design provides a means to help designers create products or systems with ‘people’ as the focus. Compassionate Design (CD), introduced in this paper, is an approach that addresses niche sensitive needs and involves a way of thinking where designers pay special attention to the users’ sense of dignity, empowerment, and security. These niche needs surfaced as a result of analyses of 12 cases situated in sensitive contexts where the users felt vulnerable, had a high level of emotional engagement and were negatively affected by the situation. The designers described their deep concern for the users in various talks and interviews. This paper explains the conception of CD and its development that resulted from iteratively and qualitatively analyzing these cases in which designers were intuitively focusing on niche user needs. Dignity, empowerment and security form the basis of CD and have been contextualized in Maslow’s hierarchy of needs after they emerged as a result of the analysis of data. This research sets the platform for a design approach that can help designers to consider the often unarticulated user needs of dignity, empowerment and security, in a more intentional manner and not be left to chance. |
| first_indexed | 2024-04-10T04:51:54Z |
| format | Article |
| id | doaj.art-c165e8b5cc86459ea4950c67ae11a614 |
| institution | Directory Open Access Journal |
| issn | 2053-4701 |
| language | English |
| last_indexed | 2024-04-10T04:51:54Z |
| publishDate | 2019-01-01 |
| publisher | Cambridge University Press |
| record_format | Article |
| series | Design Science |
| spelling | doaj.art-c165e8b5cc86459ea4950c67ae11a6142023-03-09T12:31:58ZengCambridge University PressDesign Science2053-47012019-01-01510.1017/dsj.2019.18Compassionate design: considerations that impact the users’ dignity, empowerment and sense of securityPriya Seshadri0https://orcid.org/0000-0002-6100-8335Cole Hatfield Joslyn1Morgan M. Hynes2Tahira Reid3School of Mechanical Engineering, Purdue University, West Lafayette, IN-47906, USASchool of Engineering Education, Purdue University, West Lafayette, IN-47906, USASchool of Engineering Education, Purdue University, West Lafayette, IN-47906, USASchool of Mechanical Engineering, Purdue University, West Lafayette, IN-47906, USAHuman-centered design provides a means to help designers create products or systems with ‘people’ as the focus. Compassionate Design (CD), introduced in this paper, is an approach that addresses niche sensitive needs and involves a way of thinking where designers pay special attention to the users’ sense of dignity, empowerment, and security. These niche needs surfaced as a result of analyses of 12 cases situated in sensitive contexts where the users felt vulnerable, had a high level of emotional engagement and were negatively affected by the situation. The designers described their deep concern for the users in various talks and interviews. This paper explains the conception of CD and its development that resulted from iteratively and qualitatively analyzing these cases in which designers were intuitively focusing on niche user needs. Dignity, empowerment and security form the basis of CD and have been contextualized in Maslow’s hierarchy of needs after they emerged as a result of the analysis of data. This research sets the platform for a design approach that can help designers to consider the often unarticulated user needs of dignity, empowerment and security, in a more intentional manner and not be left to chance.https://www.cambridge.org/core/product/identifier/S2053470119000180/type/journal_articlehuman-centered designdesign thinkinginterpretive content analysisuser needscase study |
| spellingShingle | Priya Seshadri Cole Hatfield Joslyn Morgan M. Hynes Tahira Reid Compassionate design: considerations that impact the users’ dignity, empowerment and sense of security Design Science human-centered design design thinking interpretive content analysis user needs case study |
| title | Compassionate design: considerations that impact the users’ dignity, empowerment and sense of security |
| title_full | Compassionate design: considerations that impact the users’ dignity, empowerment and sense of security |
| title_fullStr | Compassionate design: considerations that impact the users’ dignity, empowerment and sense of security |
| title_full_unstemmed | Compassionate design: considerations that impact the users’ dignity, empowerment and sense of security |
| title_short | Compassionate design: considerations that impact the users’ dignity, empowerment and sense of security |
| title_sort | compassionate design considerations that impact the users dignity empowerment and sense of security |
| topic | human-centered design design thinking interpretive content analysis user needs case study |
| url | https://www.cambridge.org/core/product/identifier/S2053470119000180/type/journal_article |
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