THE EFFECT OF THE QUALITY OF PHARMACEUTICAL SERVICE ON OUTPATIENT SATISFACTION OF AMELIA HOSPITAL
This Research is expected to know the influence of the quality of services installation pharmaceutical a pharmaceutical, attitude officers, speed service, the provision of information and education medicine, and the availability of medicines of satisfaction outpatients at the hospital Amelia simulta...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
University of Brawijaya
2018-03-01
|
| Series: | Jurnal Aplikasi Manajemen |
| Subjects: | |
| Online Access: | http://jurnaljam.ub.ac.id/index.php/jam/article/view/1231 |
| _version_ | 1828796884633780224 |
|---|---|
| author | Sahat Manampin Siahaan Lukman Hakim Tita Hariyanti |
| author_facet | Sahat Manampin Siahaan Lukman Hakim Tita Hariyanti |
| author_sort | Sahat Manampin Siahaan |
| collection | DOAJ |
| description | This Research is expected to know the influence of the quality of services installation pharmaceutical a pharmaceutical, attitude officers, speed service, the provision of information and education medicine, and the availability of medicines of satisfaction outpatients at the hospital Amelia simultaneously, partial and the dominant. The results of the study can also be used as the basis in the arrangement the development program of increasing the quality of services pharmaceutical in conformity with expectation patients and renders service IFRS Amelia be an option to obtain medicine.The research is research observational analytic with the approach cross-sectional.Data analysis to research this using analysis linear regression multiple. The research results show that all dimensions the quality of services pharmaceutical influential together to satisfaction patients. Three dimensions speed service, the provision of information and education medicine and the availability of medicines influential be partial to satisfaction patients. Factors that dominant influential the quality of services pharmaceutical to satisfaction outpatients is a factor the availability of medicines. |
| first_indexed | 2024-12-12T04:30:51Z |
| format | Article |
| id | doaj.art-c1eb735cde6c4c01bc32653a3e6fe9fd |
| institution | Directory Open Access Journal |
| issn | 1693-5241 2302-6332 |
| language | English |
| last_indexed | 2024-12-12T04:30:51Z |
| publishDate | 2018-03-01 |
| publisher | University of Brawijaya |
| record_format | Article |
| series | Jurnal Aplikasi Manajemen |
| spelling | doaj.art-c1eb735cde6c4c01bc32653a3e6fe9fd2022-12-22T00:38:05ZengUniversity of BrawijayaJurnal Aplikasi Manajemen1693-52412302-63322018-03-0116110.21776/ub.jam.2018.016.01.14900THE EFFECT OF THE QUALITY OF PHARMACEUTICAL SERVICE ON OUTPATIENT SATISFACTION OF AMELIA HOSPITALSahat Manampin Siahaan0Lukman Hakim1Tita Hariyanti2Master of Hospital Management, Faculty of Medicine,Universitas BrawijayaFaculty of Medicine,Universitas BrawijayaFaculty of Medicine,Universitas BrawijayaThis Research is expected to know the influence of the quality of services installation pharmaceutical a pharmaceutical, attitude officers, speed service, the provision of information and education medicine, and the availability of medicines of satisfaction outpatients at the hospital Amelia simultaneously, partial and the dominant. The results of the study can also be used as the basis in the arrangement the development program of increasing the quality of services pharmaceutical in conformity with expectation patients and renders service IFRS Amelia be an option to obtain medicine.The research is research observational analytic with the approach cross-sectional.Data analysis to research this using analysis linear regression multiple. The research results show that all dimensions the quality of services pharmaceutical influential together to satisfaction patients. Three dimensions speed service, the provision of information and education medicine and the availability of medicines influential be partial to satisfaction patients. Factors that dominant influential the quality of services pharmaceutical to satisfaction outpatients is a factor the availability of medicines.http://jurnaljam.ub.ac.id/index.php/jam/article/view/1231Quality of Pharmaceutical Installation ServicePatient Satisfaction |
| spellingShingle | Sahat Manampin Siahaan Lukman Hakim Tita Hariyanti THE EFFECT OF THE QUALITY OF PHARMACEUTICAL SERVICE ON OUTPATIENT SATISFACTION OF AMELIA HOSPITAL Jurnal Aplikasi Manajemen Quality of Pharmaceutical Installation Service Patient Satisfaction |
| title | THE EFFECT OF THE QUALITY OF PHARMACEUTICAL SERVICE ON OUTPATIENT SATISFACTION OF AMELIA HOSPITAL |
| title_full | THE EFFECT OF THE QUALITY OF PHARMACEUTICAL SERVICE ON OUTPATIENT SATISFACTION OF AMELIA HOSPITAL |
| title_fullStr | THE EFFECT OF THE QUALITY OF PHARMACEUTICAL SERVICE ON OUTPATIENT SATISFACTION OF AMELIA HOSPITAL |
| title_full_unstemmed | THE EFFECT OF THE QUALITY OF PHARMACEUTICAL SERVICE ON OUTPATIENT SATISFACTION OF AMELIA HOSPITAL |
| title_short | THE EFFECT OF THE QUALITY OF PHARMACEUTICAL SERVICE ON OUTPATIENT SATISFACTION OF AMELIA HOSPITAL |
| title_sort | effect of the quality of pharmaceutical service on outpatient satisfaction of amelia hospital |
| topic | Quality of Pharmaceutical Installation Service Patient Satisfaction |
| url | http://jurnaljam.ub.ac.id/index.php/jam/article/view/1231 |
| work_keys_str_mv | AT sahatmanampinsiahaan theeffectofthequalityofpharmaceuticalserviceonoutpatientsatisfactionofameliahospital AT lukmanhakim theeffectofthequalityofpharmaceuticalserviceonoutpatientsatisfactionofameliahospital AT titahariyanti theeffectofthequalityofpharmaceuticalserviceonoutpatientsatisfactionofameliahospital AT sahatmanampinsiahaan effectofthequalityofpharmaceuticalserviceonoutpatientsatisfactionofameliahospital AT lukmanhakim effectofthequalityofpharmaceuticalserviceonoutpatientsatisfactionofameliahospital AT titahariyanti effectofthequalityofpharmaceuticalserviceonoutpatientsatisfactionofameliahospital |